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- Tasks: Transform customer challenges into innovative AI solutions on the Moveworks platform.
- Company: Join ServiceNow, a global leader in AI-enhanced technology.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by shaping the future of AI in business.
- Qualifications: 5+ years in a technical role with strong problem-solving skills.
- Other info: Dynamic environment with a focus on collaboration and customer success.
The predicted salary is between 60000 - 80000 ÂŁ per year.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
As a Forward Deployed Engineer (FDE) at Moveworks ServiceNow, you’ll be responsible for making customers successful with the Moveworks ServiceNow Platform by accelerating product adoption through various customer engagements. You are a critical, high-leverage technical individual that operates at the intersection of Customer Success, Product Management, and Engineering.
Your primary mission is to translate complex customer business process challenges into innovative, high-impact AI solutions built on our platform. This role provides full-stack ownership of technical success, allowing you to not only deploy capabilities in the current product but also directly influence the product's evolution by ensuring that learnings are folded back into our core platform.
Core Responsibilities & Impact:- Full-stack Ownership: Partner deeply with customers throughout the entire delivery lifecycle of AI Agents on the Moveworks ServiceNow Platform: Vision-Lock, Solution Design/Architecture, Building, Tuning, and launch.
- Custom Solution Design: Architect, design and consult with customers to develop high-impact technical AI solutions on the Moveworks ServiceNow platform by helping them leverage AI in novel and meaningful ways to solve complex business challenges.
- Integration and implementation: Integrate the Moveworks ServiceNow Platform to Customer enterprise system in an innovative, secure and performant manner.
- Product Partnership: Work closely with engineering and product teams on new product rollouts, and help drive product decision making by synthesizing on-the-ground customer feedback and technical gaps.
- Strategic Autonomy: Consult customers and apply creative freedom in solution design to shape the customer’s Agentic AI roadmap.
About You: You are a technical generalist & a “do-er” with a deep, intuitive understanding of complex systems and a relentless focus on customer impact. You thrive in a dynamic, high-growth environment where you can both build and lead.
Qualifications- 5+ years of experience in a technical role, such as a Forward Deployed Engineer, Solutions Engineer, Customer Success Engineer, Solutions Architect, Consulting Engineer or Software Engineer.
- Proven ability to operate across multiple business functions or technical domains, demonstrating adaptability, quick-to-learn, and broad technical skills.
- Demonstrable experience designing, building and launching full-stack workflows, and automations, leveraging REST APIs, iPaaS automation (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or generic scripting (e.g., Python, JavaScript, Golang, etc.).
- You possess a bachelor’s degree or higher in Computer Science or a related field.
- You are willing to travel up to 25% of the time.
- Familiarity with enterprise platforms (e.g. ServiceNow, Jira Service Desk, Zendesk, Workday, Okta, etc.) is a plus.
- You have familiarity with Linux and Windows environments and using the command line.
- You have a great track record of driving successful technical adoption with medium to large-sized enterprise projects.
- You stay current with the latest AI tools and frameworks, and think about how to apply them thoughtfully to work smarter and build reliable, scalable solutions.
Forward Deployed Engineer (FDE) - Moveworks in London employer: FyrFly Venture Partners
Contact Detail:
FyrFly Venture Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Forward Deployed Engineer (FDE) - Moveworks in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Moveworks or ServiceNow on LinkedIn. Ask them about their experiences and any tips they might have for landing the Forward Deployed Engineer role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for technical interviews by brushing up on your API integration skills and full-stack development knowledge. Practice explaining complex concepts in simple terms, as you'll need to communicate effectively with customers and team members alike.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss past projects where you tackled complex challenges, especially those involving AI solutions. Highlight how you made an impact and drove product adoption.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team at Moveworks.
We think you need these skills to ace Forward Deployed Engineer (FDE) - Moveworks in London
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in your application. We want to see how you’ve tackled complex systems and integrated various technologies. Don’t hold back on showcasing your experience with APIs, automation, and any relevant programming languages!
Tailor Your Application: Take the time to customise your application for the Forward Deployed Engineer role. Use keywords from the job description and relate your past experiences to the responsibilities listed. This shows us that you’re genuinely interested and have done your homework!
Craft a Compelling Narrative: We love a good story! When writing your application, weave in examples of how you've made an impact in previous roles. Share specific challenges you faced and how you overcame them, especially in customer-facing situations. This helps us see your problem-solving skills in action.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at FyrFly Venture Partners
✨Know Your Tech Inside Out
As a Forward Deployed Engineer, you'll need to demonstrate your technical mastery. Brush up on API-based systems integration and LLM-based systems design. Be ready to discuss how you've tackled complex technical challenges in the past.
✨Showcase Your Customer-Centric Approach
This role is all about customer success, so prepare examples of how you've built strong relationships with clients. Think about times when you provided strategic guidance or helped customers overcome obstacles using your technical skills.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview. Practice articulating your thought process when designing custom solutions or integrating systems. Highlight your ability to think creatively and adaptively in high-pressure situations.
✨Demonstrate Your Passion for AI
Since this role involves leveraging AI solutions, be prepared to discuss the latest AI tools and frameworks. Share your thoughts on how these technologies can be applied to improve business processes and enhance user experiences.