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- Tasks: Transform customer challenges into innovative AI solutions on the Moveworks platform.
- Company: Join a leading tech company revolutionising work with AI technology.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by shaping AI solutions that enhance customer success.
- Qualifications: 5+ years in a technical role with strong problem-solving skills.
- Other info: Dynamic environment with a focus on collaboration and innovation.
The predicted salary is between 60000 - 80000 ÂŁ per year.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
As a Forward Deployed Engineer (FDE) at Moveworks ServiceNow, you’ll be responsible for making customers successful with the Moveworks ServiceNow Platform by accelerating product adoption through various customer engagements. You are a critical, high-leverage technical individual that operates at the intersection of Customer Success, Product Management, and Engineering.
Your primary mission is to translate complex customer business process challenges into innovative, high-impact AI solutions built on our platform. This role provides full-stack ownership of technical success, allowing you to not only deploy capabilities in the current product but also directly influence the product's evolution by ensuring that learnings are folded back into our core platform.
Core Responsibilities & Impact:
- Full-stack Ownership: Partner deeply with customers throughout the entire delivery lifecycle of AI Agents on the Moveworks ServiceNow Platform: Vision-Lock, Solution Design/Architecture, Building, Tuning, and launch.
- Custom Solution Design: Architect, design and consult with customers to develop high-impact technical AI solutions on the Moveworks ServiceNow platform by helping them leverage AI in novel and meaningful ways to solve complex business challenges.
- Integration and implementation: Integrate the Moveworks ServiceNow Platform to Customer enterprise system in an innovative, secure and performant manner.
- Product Partnership: Work closely with engineering and product teams on new product rollouts, and help drive product decision making by synthesizing on-the-ground customer feedback and technical gaps.
- Strategic Autonomy: Consult customers and apply creative freedom in solution design to shape the customer’s Agentic AI roadmap.
About You:
You are a technical generalist & a “do-er” with a deep, intuitive understanding of complex systems and a relentless focus on customer impact. You thrive in a dynamic, high-growth environment where you can both build and lead.
Technical Acumen & Curiosity Mindset: You are a rapid learner with high technical aptitude and strong generalist with instincts to quickly learn both new technical and business domains. You possess a curiosity to understand details from both a technical and a business perspective i.e: trying to understand: "what happens under the hood?" and “why is this done that way?”
Technical Mastery: Strong grasp of API based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling.
Product Excellence Obsession: You have product taste/judgement and are obsessed with building and delivering exceptional product experiences for users.
Reusability: You share what works with the broader team, and help generalize solutions into reusable templates.
Customer-Centric Soft Skills: You have the communication skills required for deep customer partnerships, and you genuinely enjoy working directly with customers. You are compelled to develop and deliver compelling solution narratives through creation of high-quality artifacts (e.g. architecture diagrams, solution proposals, product documentation, SOWs) as well as engaging presentations and demos, tailored to the technical and business awareness of the audience.
Strategic Guidance & Influence: Serve as a trusted advisor to customers, providing strategic direction to help them overcome technical and organizational obstacles. This includes developing and delivering context-specific solutions, as well as upskilling customer teams to leverage the product independently.
Entrepreneurial Drive / Grit: You aspire to a high-growth career path, actively seeking to gain maximum exposure and learning across engineering, product, and business functions as quickly as possible. You lean into navigating through challenging business situations or antiquated legacy systems.
Ecosystem Partnership: You possess a strong sense of personal accountability to both customers and internal teammates who rely on your expertise.
Qualifications:
To be successful in this role you have:
- 5+ years of experience in a technical role, such as a Forward Deployed Engineer, Solutions Engineer, Customer Success Engineer, Solutions Architect, Consulting Engineer or Software Engineer.
- Proven ability to operate across multiple business functions or technical domains, demonstrating adaptability, quick-to-learn, and broad technical skills.
- Demonstrable experience designing, building and launching full-stack workflows, and automations, leveraging REST APIs, iPaaS automation (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or generic scripting (e.g., Python, JavaScript, Golang, etc.).
- You possess a bachelor’s degree or higher in Computer Science or a related field.
- You are willing to travel up to 25% of the time.
Preferred Qualifications:
- Familiarity with enterprise platforms (e.g. ServiceNow, Jira Service Desk, Zendesk, Workday, Okta, etc.) is a plus.
- You have familiarity with Linux and Windows environments and using the command line.
- You have a great track record of driving successful technical adoption with medium to large-sized enterprise projects.
- You stay current with the latest AI tools and frameworks, and think about how to apply them thoughtfully to work smarter and build reliable, scalable solutions.
Additional Information:
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Forward Deployed Engineer (FDE) - Moveworks employer: FyrFly Venture Partners
Contact Detail:
FyrFly Venture Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Forward Deployed Engineer (FDE) - Moveworks
✨Tip Number 1
Network like a pro! Reach out to current employees at Moveworks or ServiceNow on LinkedIn. Ask them about their experiences and any tips they might have for landing the Forward Deployed Engineer role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for technical interviews by brushing up on your API integration skills and full-stack development knowledge. Practice explaining complex concepts in simple terms, as you'll need to communicate effectively with customers and team members alike.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss past projects where you tackled complex challenges, especially those involving AI solutions. Highlight how you made an impact and drove product adoption.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team at Moveworks.
We think you need these skills to ace Forward Deployed Engineer (FDE) - Moveworks
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in your application. We want to see how you can tackle complex systems and integrate solutions, so don’t hold back on showcasing your experience with APIs and full-stack workflows!
Tailor Your Application: Take a moment to customise your application for the Forward Deployed Engineer role. Use the job description as a guide to align your skills and experiences with what we’re looking for. This shows us you’re genuinely interested in the position!
Be Customer-Centric: Since this role is all about making customers successful, share examples of how you've built strong relationships and delivered impactful solutions in the past. We love seeing candidates who are passionate about customer success!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FyrFly Venture Partners
✨Know Your Tech Inside Out
As a Forward Deployed Engineer, you'll need to demonstrate your technical mastery. Brush up on API-based systems integration and LLM-based systems design. Be ready to discuss how you've tackled complex technical challenges in the past.
✨Showcase Your Customer-Centric Approach
This role is all about customer success, so prepare examples of how you've built strong relationships with clients. Highlight your communication skills and how you've tailored solutions to meet their specific needs.
✨Demonstrate Your Problem-Solving Skills
Be prepared to walk through a complex problem you've solved in a previous role. Use the STAR method (Situation, Task, Action, Result) to structure your response and show how you can apply creative solutions in real-world scenarios.
✨Stay Current with AI Trends
Since this position involves leveraging AI, make sure you're up-to-date with the latest tools and frameworks. Discuss how you've applied AI in your previous projects and your thoughts on future trends in the industry.