At a Glance
- Tasks: Support and resolve IT issues while guiding a close-knit team.
- Company: Dynamic manufacturing business with a collaborative service desk.
- Benefits: Hands-on role with growth opportunities and a supportive environment.
- Other info: Engage in exciting projects and enhance your technical skills.
- Why this job: Join a passionate team and make a real impact in IT support.
- Qualifications: Experience in 1st or 2nd line support with a desire to learn.
The predicted salary is between 31500 - 38500 £ per year.
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.
Are you a strong 1st liner ready for the next step, or a 2nd line engineer who wants a role with real variety? We're working with a manufacturing business on the lookout for a 2nd Line IT Service Desk Engineer to join its Hull-based Service Desk. It's part of a lean, close-knit team where everyone gets stuck in, so you'll see the full picture rather than being boxed into one narrow queue.
What you'll be doing
- This is a hands-on role with room to grow into more responsibility.
- Supporting both 1st and 2nd line, from password resets to the more complex issues.
- Picking up escalations from the 1st line technicians when they can't resolve something on first fix.
- Guiding and coaching 1st line colleagues, helping to build the team's capability.
- Owning and improving the workstation build process: how devices are configured, deployed and decommissioned.
- Keeping accurate hardware and software asset records.
- Supporting production and shop-floor tech like label printers, handheld scanners and ERP/MES devices.
- Writing SOPs and knowledge base articles so fixes don't just live in people's heads.
- Getting involved in infrastructure projects, new site set-ups and technology rollouts.
- Working alongside the infrastructure and cyber security colleagues to triage incidents and support security initiatives.
What they care about
- Yes, they want solid technical foundations. But more than that, they want:
- Someone with real passion for the work and the right attitude, not just someone ticking off tickets.
- Someone who wants to learn, work hard and do well.
IT Service Desk Engineer in Newland employer: FYRE Global
At FYRE Global, we pride ourselves on fostering a dynamic and collaborative work culture that empowers our employees to take ownership of their roles. Located in Cookstown, we offer competitive benefits, opportunities for professional growth, and the chance to make a significant impact in a rapidly expanding SaaS environment. Join us to be part of a team that values innovation and hands-on problem-solving.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer in Newland
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what FYRE Global values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges FYRE Global might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at FYRE Global!
✨Direct Apply to FYRE Global
Let's not forget to apply directly through the FYRE Global website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Engineer in Newland
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at FYRE Global.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at FYRE Global. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at FYRE Global
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
