Telephony Architect in Manchester

Contract Telephony Solutions Architect - AI Voice Agents - Inside IR35 Not another “fix the tickets” contract. A fast-growing UK cloud telephony provider is deploying new phone systems and AI call agents for clients faster than their team can keep up, and they need people who've done this before: configuring and optimising real customer platforms, not just supporting them. Contract length is expected to be up to 6 months, with an ASAP start. They are looking for 2-3 contractors. Hours are Monday to Friday, 1pm-10pm UK time, to cover the North American shift. Office attendance is 3 days a week preferred, but they will consider remote for the right person. What you'll be doing Logging onto client telephony platforms, reviewing how they're set up against the pain points that made them sign up (missed calls, no voicemail, no failover), and recommending what to change Running solution proposal calls with clients and an implementation manager, explaining the options in plain English to anyone from a local garage owner to an IT lead Configuring, testing and deploying the agreed changes yourself, end to end, with no handover to a separate install team Building and deploying AI call agents on ElevenLabs, starting with out-of-hours routing and moving into in-hours call handling Getting up to speed quickly alongside an established team of architects, with the same training as permanent staff What matters Hands-on experience optimising cloud telephony platforms, not just resolving support tickets. Ideally 3-4 of the main ones (8x8, Five9, RingCentral, Gamma, NetSapiens, GoTo) Alternatively, deep experience on one or two platforms plus 6-12 months building and rolling out AI call agents