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- Tasks: Be the vital link between customers and product, ensuring their voices are heard.
- Company: Join a small, innovative tech business with a focus on customer success.
- Benefits: Hybrid work model, competitive salary, and a chance to shape customer success strategies.
- Why this job: Make a real impact by setting the standard for customer success from day one.
- Qualifications: Strong communication skills and a passion for customer relationships.
- Other info: Opportunity to grow with the company and define your role.
The predicted salary is between 36000 - 60000 £ per year.
Are you the kind of Customer Success Manager who enjoys being the glue between customers and product? The person who actually listens, spots patterns, and makes sure feedback turns into action rather than disappearing into a black hole?
This is an opportunity to join a small, growing tech business and become their first-ever Customer Success Manager. There is no inherited playbook here. No established process you have to tiptoe around. You’ll be setting the standard for how customer success works from day one.
The product is already live and being used. Customers are onboarded, engaged, and talking to the business. What’s missing is a dedicated person to own those relationships, understand how customers are using the platform, surface issues early, and act as the voice of the customer internally.
This is not a sales role. There are no targets to upsell or renewals to close. Your job is to make customers successful, heard, and confident that the product is moving in the right direction for them.
Customer Success Manager in Manchester employer: FYRE Global
Contact Detail:
FYRE Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at local events. We can’t stress enough how important it is to build relationships; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research the company and its product thoroughly. We want you to be able to discuss how you can enhance customer success and make a real impact from day one.
✨Tip Number 3
Showcase your communication skills! During interviews, demonstrate how you listen and respond to feedback. We’re looking for someone who can bridge the gap between customers and the product team effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Success Manager in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for helping customers succeed. Share examples of how you've made a difference in previous roles and how you can bring that same energy to our team.
Be Authentic and Personal: We want to get to know the real you! Use your own voice in your application. Don’t just list your skills; tell us stories about your experiences that highlight your ability to connect with customers and understand their needs.
Highlight Your Problem-Solving Skills: As our first-ever Customer Success Manager, you'll need to be proactive in identifying and solving issues. In your application, give us examples of challenges you've faced and how you tackled them to improve customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team during the process.
How to prepare for a job interview at FYRE Global
✨Know the Product Inside Out
Before your interview, make sure you understand the product thoroughly. Familiarise yourself with its features, benefits, and any common customer feedback. This will help you demonstrate how you can bridge the gap between customers and the product effectively.
✨Showcase Your Listening Skills
During the interview, highlight your ability to listen and respond to customer needs. Share examples of how you've successfully gathered feedback in previous roles and turned it into actionable insights. This will show that you’re not just a communicator but also someone who values customer input.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think about potential challenges customers might face with the product and prepare your strategies for addressing them. This will demonstrate your proactive approach to customer success.
✨Emphasise Relationship Building
Make it clear that you understand the importance of building strong relationships with customers. Share past experiences where you’ve nurtured client relationships and how that led to successful outcomes. This will reinforce your fit for a role focused on customer success rather than sales.
