At a Glance
- Tasks: Lead a dynamic team while staying hands-on with technical support.
- Company: Exciting business restructuring its IT function in Hull.
- Benefits: Competitive salary, career growth, and a chance to shape a new role.
- Other info: Opportunity to influence the direction of the IT service desk.
- Why this job: Be part of building something new and impactful in IT service management.
- Qualifications: Experience in IT service desk roles and strong leadership skills.
The predicted salary is between 31500 - 38500 £ per year.
IT Service Desk Team Lead - Microsoft / Windows - Hull Are you the kind of Service Desk person who's ready to lead, but doesn't want to lose the technical side entirely?
We're working with a business that's restructuring its IT function and creating a brand-new role for it.
This isn't a tired, "step into someone else's shoes" position - it's being built from scratch around whoever takes it on.
What you'll be doing This isn't a purely hands-off management role.
You'll be: Leading a team of four 1st and 2nd line Service Desk analysts day to day Owning workload allocation, escalations, and making sure incidents get resolved within SLA Getting your hands dirty with tickets yourself when the team needs bolstering Building out proper incid...
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