If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.
Service Desk Engineer (2nd Line) - Microsoft / Windows - Hull
Are you a strong 1st liner ready for the next step, or a 2nd line engineer who wants a role with real variety?
We're working with a manufacturing business on the lookout for a 2nd Line IT Service Desk Engineer to join its Hull-based Service Desk. It's part of a lean, close-knit team where everyone gets stuck in, so you'll see the full picture rather than being boxed into one narrow queue.
What you'll be doing
This is a hands-on role with room to grow into more responsibility.
You'll be:
- Supporting both 1st and 2nd line, from password resets to the more complex issues
- Picking up escalations from the 1st line technicians when they can't resolve something on first fix
- Guiding and coaching 1st line colleagues, helping to build the team's capability
- Owning and improving the workstation build process: how devices are configured, deployed and decommissioned
- Keeping accurate hardware and software asset records
- Supporting production and shop-floor tech like label printers, handheld scanners and ERP/MES devices
- Writing SOPs and knowledge base articles so fixes don't just live in people's heads
- Getting involved in infrastructure projects, new site set-ups and technology rollouts
- Working alongside the infrastructure and cyber security xgikmsk colleagues to triage incidents and support security initiatives
What they care about
Yes, they want solid technical foundations. But more than that, they want:
- Someone with real passion for the work and the right attitude, not just someone ticking off tickets
- Someone who wants to learn, work hard and do well
- A clear com Please click on the apply button to read the full job description
IT Service Desk Engineer in Hull employer: FYRE Global
At FYRE Global, we pride ourselves on fostering a dynamic and collaborative work culture that empowers our employees to take ownership of their roles. Located in Cookstown, we offer competitive benefits, opportunities for professional growth, and the chance to make a significant impact in a rapidly expanding SaaS environment. Join us to be part of a team that values innovation and hands-on problem-solving.
