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- Tasks: Build strong relationships with customers and ensure their success with our product.
- Company: Join a growing tech business and shape customer success from the ground up.
- Benefits: Hybrid work model, influence over customer experience, and a chance to make a real impact.
- Why this job: Be the voice of the customer and help define what great customer success looks like.
- Qualifications: Experience in customer-facing roles and strong communication skills.
- Other info: Work closely with leadership and product teams in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Are you the kind of Customer Success Manager who enjoys being the glue between customers and product? The person who actually listens, spots patterns, and makes sure feedback turns into action rather than disappearing into a black hole? This is an opportunity to join a small, growing tech business and become their first-ever Customer Success Manager. There is no inherited playbook here. No established process you have to tiptoe around. You'll be setting the standard for how customer success works from day one.
The product is already live and being used. Customers are onboarded, engaged, and talking to the business. What's missing is a dedicated person to own those relationships, understand how customers are using the platform, surface issues early, and act as the voice of the customer internally. This is not a sales role. There are no targets to upsell or renewals to close. Your job is to make customers successful, heard, and confident that the product is moving in the right direction for them.
Responsibilities- Owning day-to-day relationships with customers and acting as their main point of contact
- Taking the time to understand each customer's business, strategy, and how the product fits into it
- Proactively checking in, gathering feedback, and identifying issues before they become problems
- Escalating technical or product issues internally to the support team or leadership when needed
- Translating customer feedback into clear, actionable insight for the product and engineering teams
- Acting as the internal voice of the customer when priorities and decisions are being discussed
- Helping shape what “good” customer success looks like in a growing business
- Experience in a Customer Success, Account Management, or similar customer-facing role
- Someone who is confident communicating with customers and building genuine relationships
- Strong listening skills and the ability to understand what customers are really saying
- Comfortable working closely with product and technical teams
- Organised, proactive, and happy taking ownership rather than waiting for instruction
- Curious enough to research customers, understand their goals, and align them with the product
This is a hybrid role, with 3-4 days per week onsite in Manchester. You'll be working closely with leadership and the product team, with real influence over how the customer experience evolves as the company grows. If you enjoy being close to customers, shaping how a function works from the ground up, and want a role where your impact is immediately visible, this one is well worth a conversation.
Customer Success Manager in Manchester employer: Fyre Global Ltd
Contact Detail:
Fyre Global Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Manchester
✨Tip Number 1
Get to know the company inside out! Research their product, values, and customer base. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for interviews by thinking about how you can add value as their first Customer Success Manager. Have examples ready of how you've successfully managed customer relationships and turned feedback into action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Success Manager in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for customer success! Share specific examples of how you've made customers feel valued and heard in previous roles. We want to know what drives you to ensure customers are successful.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your experience in customer-facing roles and how it aligns with our need for someone who can build genuine relationships. We love seeing candidates who take the time to connect their skills with our needs!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and achievements. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Fyre Global Ltd
✨Know the Product Inside Out
Before your interview, make sure you understand the product thoroughly. Familiarise yourself with its features, benefits, and any common customer feedback. This will help you demonstrate how you can bridge the gap between customers and the product effectively.
✨Showcase Your Listening Skills
During the interview, highlight your ability to listen and understand customer needs. Share examples of how you've successfully gathered feedback in previous roles and turned it into actionable insights. This is crucial for a Customer Success Manager!
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think about potential challenges customers might face and how you would proactively address them. This shows you're ready to take ownership and act as their main point of contact.
✨Demonstrate Your Curiosity
Be prepared to discuss how you research customers and align their goals with the product. Show your enthusiasm for understanding their business strategies and how you can contribute to their success. This will set you apart as a proactive candidate.
