At a Glance
- Tasks: Lead a dynamic team while staying hands-on with IT support and incident management.
- Company: Exciting business restructuring its IT function, creating a fresh role for you.
- Benefits: Opportunity to shape processes, competitive salary, and direct reporting to senior leadership.
- Other info: This is your chance to lead without losing the technical edge.
- Why this job: Be part of a growth story and make a real impact in a new role.
- Qualifications: Experience in IT Service Desk, team responsibility, and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
IT Service Desk Team Lead - Microsoft / Windows - Hull
Are you the kind of Service Desk person who's ready to lead, but doesn't want to lose the technical side entirely?
We're working with a business that's restructuring its IT function and creating a brand-new role for it.
This isn't a tired, "step into someone else's shoes" position - it's being built from scratch around whoever takes it on.
- What you’ll be doing
- Leading a team of four 1st and 2nd line Service Desk analysts day to day
- Owning workload allocation, escalations, and making sure incidents get resolved within SLA
- Getting your hands dirty with tickets yourself when the team needs bolstering
- Building out proper incident, problem and request management processes - a lot of this currently lives in people's heads, not in documentation
- Acting as the escalation point for the complex or high-priority stuff
- Reporting service desk performance up to senior leadership, in language they can actually use
- What they care about
Yes, they want solid Service Desk management experience.
- Someone who's genuinely proud of the work they do, not just clocking in
- Someone ready to take a step up - this could be your first lead role, and that's fine
- A person comfortable being hands-on with the team while still owning the bigger picture
If you've been deputising, mentoring informally, or covering for a lead when they're out, that counts. You don't need to already hold the title to be right for this.
- The technical bit
- A few years' experience in IT Service Desk or IT support, ideally with some team responsibility already
- Comfortable with ITSM tools and ticketing systems
- Solid grounding in a Microsoft 365 / Azure / Windows environment
- Confident communicator - with your team, and with senior leadership
- Why this is worth a look
Most Service Desk Lead roles are about maintaining what's already there.
This one isn't.
- You’ll be shaping how the team actually works, not inheriting someone else’s system
- You’ll report directly into a newly-appointed Director who’s heavily investing time in getting this right
- There’s a genuine growth story here - the department’s been expanding steadily, and this role sits right in the middle of that
If you’re ready to lead a team properly, without giving up the technical side entirely, this is one to look at
#J-18808-Ljbffr
IT Service Desk Team Leader in Hessle employer: Fyre Global Ltd
Join a forward-thinking company in Hull that values innovation and personal growth, offering you the unique opportunity to shape a brand-new IT Service Desk team. With a strong emphasis on collaboration and hands-on leadership, you'll not only lead a dedicated group of analysts but also engage directly with senior leadership, ensuring your contributions are recognised and impactful. This role promises a dynamic work culture where your ideas can flourish, and your career can advance alongside the expanding department.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Team Leader in Hessle
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Fyre Global Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Fyre Global Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Fyre Global Ltd!
✨Direct Apply to Fyre Global Ltd
Let's not forget to apply directly through the Fyre Global Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Team Leader in Hessle
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Fyre Global Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Fyre Global Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Fyre Global Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
