At a Glance
- Tasks: Provide hands-on support and improve service delivery processes.
- Company: Growing MSP in North London with a collaborative team.
- Benefits: Path to management, dynamic work environment, and influence on company growth.
- Other info: Opportunity for career advancement and to work with cutting-edge technology.
- Why this job: Join a small team where you can make a real impact and shape the future.
- Qualifications: Experience in MSP environments and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Are you the kind of Senior Service Desk Engineer who wants to build something, not just inherit a process and keep it ticking over? We’re hiring a Senior Service Desk Engineer for a growing MSP in North London. This is a new role, not a replacement – and there is a definitive path into management.
The business is around 12 people today, with a service team of 6-7, and the plan is to grow properly over the next few years. They’re currently around £1.5m revenue, with a target to double that over the next 5 years.
As you progress, you’ll be offered the chance to move into more hands-on leadership, process improvement, client service, and helping shape how the service desk works as the business grows.
What you’ll be doing:
- Providing hands-on support
- Supporting and developing engineers
- Owning ticket quality, SLAs, escalations and client satisfaction
- Spotting repeat issues and improving processes
- Helping the team work smarter, not just harder
- Building better structure around service delivery
This is an MSP, so you’ll need to be comfortable with pace, client variety, context switching, and people wanting things yesterday.
What they care about:
- MSP background is important.
- Ideally, you’ll have worked in a smaller MSP, not a huge corporate environment where everything is already built for you.
- Technically, they’re mainly a Microsoft house, so experience around M365, Windows environments, support tools, RMM, ticketing systems and general MSP service delivery will all be relevant.
- Bonus points for Apple / Mac exposure, or some form of AI experience/adoption.
But honestly, this is as much about personality as it is technology. They want someone who can talk to people – someone who can communicate clearly with clients, engineers and leadership. Someone who brings energy, ownership and a bit of common sense.
Why this is worth a look:
Most MSP roles are either pure firefighting or pure ticket management. This is different. You’ll be joining at a point where the business has grown enough to need structure, but is still small enough that you can genuinely influence how things work.
Senior Service Desk Engineer in London employer: Fyre Global Limited
Join a dynamic and growing Managed Service Provider in North London as a Senior Service Desk Engineer, where you will have the opportunity to shape processes and lead a team in a collaborative environment. With a focus on employee growth and a clear path into management, this role offers a unique chance to make a significant impact while enjoying a supportive work culture that values communication and innovation. Experience the benefits of a hybrid working model and be part of a company poised for substantial growth in the coming years.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Desk Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. The more people you know, the better your chances of hearing about opportunities before they even hit job boards.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source work that showcases your technical abilities. This not only boosts your portfolio but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for the interview by researching the company and its culture. Understand their values and think about how you can contribute to their growth. Tailor your responses to show you’re not just a fit for the role, but for the team as well.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and connect with potential employers. Plus, it shows you’re serious about landing that Senior Service Desk Engineer role!
We think you need these skills to ace Senior Service Desk Engineer in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about the opportunity to build and improve processes in a growing MSP.
Tailor Your CV:Make sure your CV is tailored to highlight your experience with Microsoft technologies and MSP environments. We’re looking for specific examples of how you’ve contributed to service delivery and client satisfaction in your previous roles.
Be Personable:Remember, personality matters! Use your application to showcase your communication skills and ability to connect with clients and team members. We want to know how you bring energy and ownership to your work.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Fyre Global Limited
✨Know Your MSP Inside Out
Before the interview, do your homework on the company. Understand their services, client base, and growth plans. This will help you tailor your answers to show how your experience aligns with their needs, especially in a fast-paced MSP environment.
✨Showcase Your Technical Skills
Be ready to discuss your hands-on experience with Microsoft technologies, M365, and ticketing systems. Prepare specific examples of how you've improved processes or resolved complex issues in previous roles, as this will demonstrate your capability to contribute from day one.
✨Demonstrate Leadership Potential
Since this role has a path into management, highlight any experience you have in mentoring or developing others. Share stories that showcase your ability to lead a team, improve service delivery, and enhance client satisfaction, even if it was in a less formal capacity.
✨Communicate Clearly and Confidently
This role requires strong communication skills, so practice articulating your thoughts clearly. Be prepared to discuss how you handle client interactions and team dynamics. Show your personality and energy during the interview; they want someone who can connect with both clients and colleagues.
