At a Glance
- Tasks: Train users and support CRM adoption while improving usability.
- Company: Join a leading European defence company undergoing digital transformation.
- Benefits: Competitive salary, annual bonus, overtime, and flexible hybrid work.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Be part of a major digital shift and enhance user experience with CRM.
- Qualifications: Experience with Microsoft Dynamics or Salesforce and valid SC clearance.
The predicted salary is between 40000 - 66000 £ per year.
CRM Support and Training Expert
Location: Stevenage (Hybrid – 3 days on-site, 2 days from home)
Salary: Up to £55,000 + bonus + excellent benefits
Are you passionate about helping teams embrace new technology and get the most out of their tools? Do you enjoy empowering people through training and delivering real change in how organisations work?
We’re working with a European leader in defence and technology, currently undergoing an exciting digital transformation. They’re looking for a CRM Support & Training Expert to play a key role in shaping how teams adopt and use their Microsoft Dynamics CRM.
This is your opportunity to be part of a collaborative, forward‑thinking environment where innovation, professional growth, and making an impact go hand‑in‑hand.
What You’ll Be Doing
- Analysing training and support needs across departments
- Designing and delivering engaging CRM training, both in‑person and online
- Providing hands‑on user support during and after rollout
- Measuring adoption success and identifying areas for improvement
- Translating business needs into actionable CRM enhancements
- Collaborating with technical teams, business leaders, and end users to resolve issues and drive adoption
- Promoting best practice and supporting a culture of continuous learning
What We’re Looking For
- Experience with Microsoft Dynamics or Salesforce CRM
- Strong communication skills – you’re confident working with people at all levels
- Proven experience delivering training or change management in a business or technical setting
- Ideally, experience within a regulated industry (e.g., defence, aerospace, engineering)
- A relevant degree (Business, IT, or related field)
- Eligible for SC Clearance (British citizen or dual UK national), this is essential!
What’s On Offer
- Annual company bonus (up to £2,500)
- Pension: Up to 14% combined contribution
- Overtime + Flexi leave: Earn up to 15 extra days off
- Enhanced parental leave and family support benefits
- Fantastic site facilities: subsidised meals, free parking, and more
- Flexible, hybrid working environment – balance your work and home life
About the Company
You’ll be joining one of Europe’s most respected defence organisations, proud to support the armed forces and national security. With a culture built on innovation, inclusion, and collaboration, they offer an environment where you can make a meaningful impact while growing your career.
Ready to Make a Difference?
If you’re ready to help shape how people connect with technology and drive CRM success across a world‑class organisation – apply today!
#J-18808-Ljbffr
CRM Support and Training Expert in Stevenage employer: Fynity
Fynity is an exceptional employer, offering a dynamic work environment in Hemel Hempstead where you can contribute to vital Defence and National Intelligence systems. With a strong focus on employee growth, we provide opportunities for professional development and skill enhancement, all while fostering a collaborative culture that values innovation and teamwork. Join us to be part of a mission-driven team dedicated to tackling real-world threats, with the added advantage of working in a highly secure and supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Support and Training Expert in Stevenage
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Fynity looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like CRM Support and Training Expert at Fynity, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace CRM Support and Training Expert in Stevenage
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Fynity, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Fynity and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Fynity
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Fynity might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Fynity.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
