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For Companies At a Glance
- Tasks: Train users and support CRM adoption while improving usability.
- Company: Join a leading European defence company undergoing digital transformation.
- Benefits: Competitive salary, annual bonus, overtime, and flexible hybrid work.
- Why this job: Be part of a major digital shift and enhance user experience with CRM.
- Qualifications: Experience with Microsoft Dynamics or Salesforce and valid SC clearance.
- Other info: Collaborative environment with opportunities for professional growth.
The predicted salary is between 40000 - 66000 £ per year.
CRM Support and Training Expert
Location: Stevenage (Hybrid – 3 days on-site, 2 days from home)
Salary: Up to £55,000 + bonus + excellent benefits
Are you passionate about helping teams embrace new technology and get the most out of their tools? Do you enjoy empowering people through training and delivering real change in how organisations work?
We’re working with a European leader in defence and technology, currently undergoing an exciting digital transformation. They’re looking for a CRM Support & Training Expert to play a key role in shaping how teams adopt and use their Microsoft Dynamics CRM.
This is your opportunity to be part of a collaborative, forward‑thinking environment where innovation, professional growth, and making an impact go hand‑in‑hand.
What You’ll Be Doing
- Analysing training and support needs across departments
- Designing and delivering engaging CRM training, both in‑person and online
- Providing hands‑on user support during and after rollout
- Measuring adoption success and identifying areas for improvement
- Translating business needs into actionable CRM enhancements
- Collaborating with technical teams, business leaders, and end users to resolve issues and drive adoption
- Promoting best practice and supporting a culture of continuous learning
What We’re Looking For
- Experience with Microsoft Dynamics or Salesforce CRM
- Strong communication skills – you’re confident working with people at all levels
- Proven experience delivering training or change management in a business or technical setting
- Ideally, experience within a regulated industry (e.g., defence, aerospace, engineering)
- A relevant degree (Business, IT, or related field)
- Eligible for SC Clearance (British citizen or dual UK national), this is essential!
What’s On Offer
- Annual company bonus (up to £2,500)
- Pension: Up to 14% combined contribution
- Overtime + Flexi leave: Earn up to 15 extra days off
- Enhanced parental leave and family support benefits
- Fantastic site facilities: subsidised meals, free parking, and more
- Flexible, hybrid working environment – balance your work and home life
About the Company
You’ll be joining one of Europe’s most respected defence organisations, proud to support the armed forces and national security. With a culture built on innovation, inclusion, and collaboration, they offer an environment where you can make a meaningful impact while growing your career.
Ready to Make a Difference?
If you’re ready to help shape how people connect with technology and drive CRM success across a world‑class organisation – apply today!
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CRM Support and Training Expert employer: Fynity
Contact Detail:
Fynity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Support and Training Expert
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work with Microsoft Dynamics or in defence. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you’ve got experience with CRM systems, consider creating a portfolio or a presentation that highlights your training design and delivery capabilities. This can really set you apart during interviews.
✨Tip Number 3
Prepare for the interview by understanding the company’s digital transformation goals. Research their current CRM challenges and think about how you can contribute to improving usability and user support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace CRM Support and Training Expert
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CRM Support and Training Expert. Highlight your experience with Microsoft Dynamics and any training or support roles you've had in the past. We want to see how you fit into our digital transformation journey!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your experience in regulated environments – it’s a big plus for us!
Showcase Your Training Skills: Since training design and delivery is key, include examples of how you've successfully trained others in the past. We love seeing real-life examples that demonstrate your ability to engage users and improve their understanding of systems.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Fynity
✨Know Your CRM Inside Out
Make sure you’re well-versed in Microsoft Dynamics CRM. Familiarise yourself with its features, functionalities, and common issues users face. This will not only help you answer technical questions but also demonstrate your expertise and readiness to support others.
✨Showcase Your Training Skills
Prepare to discuss your experience in designing and delivering training sessions. Bring examples of past training interventions you've crafted, and be ready to explain how you assess user understanding and adapt your approach based on feedback.
✨Understand the Business Context
Research the company’s digital transformation journey and how the CRM fits into their overall strategy. Being able to connect your role as a CRM Support and Training Expert to their goals will show that you’re not just knowledgeable, but also genuinely interested in contributing to their success.
✨Prepare for Cross-Functional Collaboration
Think about how you’ve worked with different teams in the past. Be ready to share specific examples of how you’ve collaborated with cross-functional teams to identify needs and implement solutions. This will highlight your teamwork skills and adaptability.
