At a Glance
- Tasks: Provide first-line technical support and maintain IT equipment for a smooth-running organisation.
- Company: Join Fyne Homes, a community-focused Scottish charity with a rich history.
- Benefits: Enjoy 40 days annual leave, pension scheme, and flexible working options.
- Other info: Great long-term career opportunity with a supportive team environment.
- Why this job: Perfect for problem-solvers who want to make a difference in the community.
- Qualifications: HNC/SVQ3 in IT or equivalent experience, plus strong communication skills.
The predicted salary is between 25000 - 30000 € per year.
IT Assistant based in Rothesay, Isle of Bute. Full Time - 35 hours per week. We are looking for a confident, customer focussed IT Assistant to join our team and help keep our technology running smoothly across the organisation. In addition to the salary offered, we also offer a range of other benefits including 40 days annual leave, pension scheme, occupational sick pay and opportunities to work flexibly for a 35-hour working week.
Fyne Homes is a registered social landlord and Scottish charity with a storied history dating back to 1936, providing affordable housing across Argyll and Bute, with over 1,500 homes in Mid-Argyll, Cowal, Kintyre, and the Isles of Gigha and Bute. Governed by a voluntary Management Committee, Fyne Homes follows an open, community-focused approach to deliver housing services with reliability, accessibility, and respect.
Role Description: Fyne Homes is looking for a proactive and customer‑focused IT Assistant to join our team and help ensure our technology runs smoothly every day. This is a great opportunity for someone who is looking for a long-term career option and enjoys problem‑solving, supporting colleagues, and learning new systems. As IT Assistant, you’ll play a key role in providing first-line technical support, maintaining equipment, and helping us deliver a reliable and efficient IT service across the organisation.
Qualifications:
- Current clean driving licence and access to own vehicle for business use.
- HNC/SVQ3 or equivalent in IT related subject or significant experience in similar role.
- Strong written and verbal communication skills.
- Experience in IT service delivery, installation and support of IT systems.
- Experience of troubleshooting and fixing IT faults.
- Proven fault diagnosis and rectification abilities/techniques.
- Ability to identify issues and implement practical solutions.
For further details or to apply please click the link here.
Closing Date: Noon Monday 18th May 2026. Interviews for shortlisted candidates are scheduled for Thursday 28th May 2026, the interview process will include a short practical test. Fyne Homes believes in promoting equality and diversity and is a member of the Living Wage Foundation and committed to Fair Work First.
IT Assistant employer: Fyne Homes Ltd
Fyne Homes is an exceptional employer located in the picturesque Rothesay, Isle of Bute, offering a supportive and community-focused work environment. With generous benefits such as 40 days annual leave, a pension scheme, and flexible working options, employees are encouraged to grow and thrive in their roles. Joining Fyne Homes means being part of a dedicated team that values reliability, accessibility, and respect, making it a fulfilling place to build a long-term career in IT.
StudySmarter Expert Advice🤫
We think this is how you could land IT Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fyne Homes. Understand their mission and values, and think about how your skills as an IT Assistant can help them achieve their goals. This will show that you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice makes perfect! Prepare for the practical test by brushing up on your troubleshooting skills. Think of common IT issues and how you would resolve them. Being confident in your technical abilities will help you shine during the interview.
✨Tip Number 3
Show off your customer service skills! As an IT Assistant, you'll be supporting colleagues, so be ready to demonstrate your communication skills. Share examples of how you've helped others in the past, and how you approach problem-solving with a customer-focused mindset.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly via the Fyne Homes website. It’s a straightforward process, and it shows that you’re proactive and keen to join our team. Plus, you’ll get all the latest updates about the role!
We think you need these skills to ace IT Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Assistant role. Highlight your relevant experience, especially in IT service delivery and problem-solving. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Fyne Homes and how you can contribute to our community-focused approach. Keep it friendly and professional!
Show Off Your Communication Skills:Since strong written and verbal communication skills are key for this role, make sure your application reflects that. Use clear language and structure your thoughts well. We love a good communicator!
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Fyne Homes Ltd
✨Know Your Tech
Make sure you brush up on your technical knowledge before the interview. Familiarise yourself with common IT issues and solutions, as well as the specific systems Fyne Homes uses. This will help you demonstrate your problem-solving skills and show that you're ready to hit the ground running.
✨Show Your Customer Focus
Since the role is customer-focused, think of examples from your past experiences where you've provided excellent support. Be ready to discuss how you’ve helped colleagues or clients resolve their IT issues, showcasing your communication skills and ability to work well under pressure.
✨Prepare for the Practical Test
Don’t forget about the practical test during the interview! Brush up on your troubleshooting techniques and be prepared to demonstrate your fault diagnosis skills. Practising common scenarios can give you a leg up and help you feel more confident.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, the technology they use, or their approach to IT service delivery. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
