At a Glance
- Tasks: Support Ukrainian refugees in settling into life in Fylde and manage a shared caseload.
- Company: Fylde Council's Community team, dedicated to making a difference.
- Benefits: Competitive salary, flexible hours, and the chance to impact lives positively.
- Other info: Job share role with excellent teamwork and support opportunities.
- Why this job: Make a real difference in the community during a crucial transition for refugees.
- Qualifications: Experience with vulnerable individuals, strong communication, and organisational skills.
The predicted salary is between 28598 - 31022 £ per year.
An exciting opportunity has arisen to join Fylde Council’s Community team as a Ukraine Support Officer, working in a job share arrangement alongside an existing postholder. This is a rewarding role where you will play a vital part in supporting Ukrainian refugees as they settle into life in Fylde, while also contributing to the wider work of the Community Support team.
Working Pattern
This role has a fixed working pattern to ensure continuity of support:
- Wednesday
- Thursday
- Friday (morning)
About the Role
Working closely with your job share partner, you will provide person‑centred support to Ukrainian refugees, ensuring a consistent and coordinated approach. Your responsibilities will include:
- Managing a shared caseload and maintaining clear communication between colleagues
- Providing advice and guidance on housing, benefits, healthcare, education, and employment
- Delivering briefings, information sessions, and one‑to‑one support
- Building strong partnerships with statutory, voluntary, and community organisations
- Supporting individuals and families to access long‑term accommodation
- Coordinating tailored support plans to meet diverse needs
- Accurately recording case information and maintaining up‑to‑date records, including data collection and reporting using Microsoft Excel and wider Microsoft Office tools
- Providing flexible support to the wider Community team, contributing to other service areas as required
This role offers the chance to make a real difference within the community, supporting people during an important period of transition.
About You
We are looking for a compassionate and motivated individual who:
- Has experience working with vulnerable individuals or communities
- Communicates effectively with people from a wide range of cultural backgrounds
- Is organised, proactive, and able to manage a varied caseload
- Thrives in a collaborative, job share environment
- Demonstrates empathy, adaptability, and a strong customer focus
- Has strong administrative skills, with confidence in using Microsoft Office (particularly Excel) to manage, record, and report on data accurately
Knowledge of UK benefits, housing, and support systems is desirable. A full UK driving licence is required for this role.
Additional Information
This position forms part of a job share arrangement, so strong communication, organisation, and handover skills are essential to ensure continuity of service and high‑quality support.
Ukraine Support Officer employer: Fylde Council
Fylde Council is an exceptional employer, offering a supportive and collaborative work environment where employees can make a meaningful impact in the community. As a Ukraine Support Officer, you will benefit from flexible working hours, opportunities for professional growth, and the chance to work closely with diverse individuals and organisations, all while contributing to the vital support of Ukrainian refugees settling in Fylde.
StudySmarter Expert Advice🤫
We think this is how you could land Ukraine Support Officer
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a role like the Ukraine Support Officer. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its community initiatives. Show us that you understand the challenges faced by Ukrainian refugees and how you can make a difference in their lives.
✨Tip Number 3
Practice your communication skills! Since this role involves working with diverse communities, being able to convey empathy and understanding is key. Role-play with a friend or family member to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Ukraine Support Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Ukraine Support Officer. Use keywords from the job description to show that you understand what we're looking for.
Show Your Compassion:This role is all about supporting vulnerable individuals, so don’t shy away from sharing examples of how you've helped others in the past. We want to see your empathy and motivation shine through!
Be Organised:Since this position involves managing a varied caseload, demonstrate your organisational skills in your application. Mention any tools or methods you use to keep track of tasks and information, especially if you're familiar with Microsoft Office.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure it gets to us directly and allows you to easily access all the details you need about the role.
How to prepare for a job interview at Fylde Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Ukraine Support Officer. Familiarise yourself with the key tasks like managing caseloads and providing support on housing and benefits. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy and Communication Skills
Since this role involves working closely with vulnerable individuals, be prepared to share examples of how you've effectively communicated and supported people from diverse backgrounds. Highlight any relevant experiences where you've demonstrated empathy and adaptability, as these qualities are crucial for success in this position.
✨Prepare for Teamwork Questions
As you'll be working in a job share arrangement, expect questions about collaboration and communication. Think of specific instances where you've successfully worked in a team, managed handovers, or resolved conflicts. This will show that you can thrive in a collaborative environment, which is essential for this role.
✨Brush Up on Administrative Skills
Since strong administrative skills are a must, especially with Microsoft Office tools like Excel, be ready to discuss your experience with data management and reporting. You might even want to prepare a few examples of how you've used these skills in previous roles to keep your answers relevant and impressive.
