At a Glance
- Tasks: Support Ukrainian refugees in settling into life in Fylde and manage a shared caseload.
- Company: Fylde Council's Community team, dedicated to making a difference.
- Benefits: Competitive salary, flexible hours, and the chance to impact lives positively.
- Other info: Job share role with opportunities for collaboration and personal growth.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Experience with vulnerable individuals, strong communication, and organisational skills.
The predicted salary is between 28598 - 31022 £ per year.
Contract Temporary (31st March 2027) Hours 18.50 hours (Job Share) Salary Scale 5 SCP12-17 £28,598 - £31,022 per annum, pro rata Closing Date 24th June 2026
An exciting opportunity has arisen to join Fylde Council’s Community team as a Ukraine Support Officer, working in a job share arrangement alongside an existing postholder. This is a rewarding role where you will play a vital part in supporting Ukrainian refugees as they settle into life in Fylde, while also contributing to the wider work of the Community Support team.
Working Pattern
This role has a fixed working pattern to ensure continuity of support: Wednesday Thursday Friday (morning)
About the Role
Working closely with your job share partner, you will provide person‑centred support to Ukrainian refugees, ensuring a consistent and coordinated approach. Your responsibilities will include:
- Managing a shared caseload and maintaining clear communication between colleagues
- Providing advice and guidance on housing, benefits, healthcare, education, and employment
- Delivering briefings, information sessions, and one‑to‑one support
- Building strong partnerships with statutory, voluntary, and community organisations
- Supporting individuals and families to access long‑term accommodation
- Coordinating tailored support plans to meet diverse needs
- Accurately recording case information and maintaining up‑to‑date records, including data collection and reporting using Microsoft Excel and wider Microsoft Office tools
- Providing flexible support to the wider Community team, contributing to other service areas as required
This role offers the chance to make a real difference within the community, supporting people during an important period of transition.
About You
We are looking for a compassionate and motivated individual who:
- Has experience working with vulnerable individuals or communities
- Communicates effectively with people from a wide range of cultural backgrounds
- Is organised, proactive, and able to manage a varied caseload
- Thrives in a collaborative, job share environment
- Demonstrates empathy, adaptability, and a strong customer focus
- Has strong administrative skills, with confidence in using Microsoft Office (particularly Excel) to manage, record, and report on data accurately
Knowledge of UK benefits, housing, and support systems is desirable. A full UK driving licence is required for this role.
Additional Information
This position forms part of a job share arrangement, so strong communication, organisation, and handover skills are essential to ensure continuity of service and high‑quality support.
Ukraine Support Officer in Lytham St Annes employer: Fylde Council
Fylde Council is an exceptional employer that prioritises community impact and employee well-being. As a Ukraine Support Officer, you will be part of a compassionate team dedicated to making a meaningful difference in the lives of Ukrainian refugees, all while enjoying a supportive work culture that values collaboration and personal growth. With flexible working arrangements and opportunities to engage with diverse community partners, this role offers a fulfilling career path in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Ukraine Support Officer in Lytham St Annes
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a role like the Ukraine Support Officer. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its community initiatives. Show us that you understand the challenges faced by Ukrainian refugees and how you can contribute to their support.
✨Tip Number 3
Practice your communication skills! Since this role involves working with diverse communities, being able to convey empathy and understanding is key. Role-play with a friend or family member to get comfortable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Ukraine Support Officer in Lytham St Annes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Ukraine Support Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t forget to emphasise your administrative skills and experience with vulnerable communities. We want to see how you can manage a caseload and communicate effectively, so give us examples!
Be Person-Centred:Since this role is all about supporting individuals, make sure to convey your empathy and customer focus in your application. Share any relevant experiences that demonstrate your ability to connect with people from diverse backgrounds.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Fylde Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Ukraine Support Officer. Familiarise yourself with the key tasks like managing caseloads and providing support on housing and benefits. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
In this role, compassion is key. Prepare examples from your past experiences where you've supported vulnerable individuals or communities. Highlight how you communicated effectively with people from diverse backgrounds, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
Since you'll be managing a varied caseload, it's crucial to showcase your organisational abilities. Bring up specific tools or methods you use to stay organised, especially when it comes to maintaining records and using Microsoft Office, particularly Excel. This will show that you're ready to hit the ground running.
✨Prepare for Collaborative Questions
As this position involves job sharing, expect questions about teamwork and collaboration. Think of instances where you've worked closely with others, how you handled communication, and ensured continuity of service. This will highlight your ability to thrive in a collaborative environment.
