At a Glance
- Tasks: Assist customers in a fast-paced environment across various council services.
- Company: Fylde Council, dedicated to excellent customer service.
- Benefits: Up to 29 days leave, flexible working, gym discounts, and a great pension scheme.
- Other info: Enjoy beautiful summer walks by the beach at our Town Hall location.
- Why this job: Join a dynamic team and make a real difference in your community.
- Qualifications: Experience in customer service and strong IT skills required.
The predicted salary is between 26403 - 28142 £ per year.
Contract Type: Temporary (March 2028)
Hours: 37 hours per week
Salary: Scale 4 SCP 7-11 £26,403 - £28,142 per annum
Closing Date: 13th September 2026 at 23.59pm
We have a fantastic opportunity available in the Customer Services Team at Fylde Council. This role involves working in a small team in a busy, fast-paced environment assisting the council’s customers across a number of contact channels, and covers a wide variety of council services. If you have a proven track record of delivering excellent customer service across a range of contact channels in a busy, challenging environment, this is the role for you.
The council operates in a constantly changing dynamic environment and the customer services team act as the first point of contact for all council services, aiming to deal with 90% of all enquiries through all contact channels. If you have proven experience of working in a customer focused environment and are looking for a new challenge, we want to hear from you.
Job Description
- Work in a busy, challenging, call centre environment.
- Work on the Customer Services counter to assist face to face customers with a number of enquiries in relation to a wide range of council services.
- Fully resolve customer’s enquiries relating to all council services, by taking ownership, making decisions and taking the appropriate action.
- Use a range of IT systems to process information received by customers in relation to Council Services.
- Identify and resolve reoccurring customer service issues, recognise trends and suggest solutions for service improvement.
The successful applicant
- Is computer literate with the ability to understand, interpret and update a large range of IT systems in relation to customers’ enquiries.
- Has the ability to adapt behaviour in response to customer’s needs.
- Has the ability to deal with potentially contentious issues, appropriately react to pressurising situations and deal with potential conflict; both over the phone and face to face.
- Will make unprompted extra efforts to satisfy customer needs and de-escalate potential complaints by working as an excellent team player.
- Has the ability to respond to ongoing service changes within the organisation and adapt accordingly, whilst maintaining a high level of customer service.
What we have to offer
- Up to 29 days annual leave, plus bank holidays
- Based at the Town Hall along St Annes Promenade. Enjoy beautiful summer walks and lunch by the beach
- A great work-life balance with flexible working arrangements
- Healthy workplace initiatives including discounted gym membership
- Attractive pension scheme
For full details, please see the attached job description and person specification. For more information about the role, please contact: Rachael True, Customer Services Manager.
This post requires access to PSN (Public Services Network) services or networks and the successful post holder will be required to undertake a Basic Disclosure check of unspent convictions through Disclosure & Barring Service (DBS). This post is also subject to satisfactory references, medical clearance, evidence of any essential qualifications and proof of legal working in accordance with the Asylum and Immigration Act 1996.
Customer Services Specialist employer: Fylde Council
Fylde Council is an excellent employer, offering a supportive work culture that values teamwork and community impact. As a Lead LGV Driver in the Waste Operations Team, you will benefit from opportunities for professional growth while contributing to essential services in Lytham St Annes. Join us to be part of a dedicated team that prioritises safety, quality service, and making a difference in the lives of residents.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Specialist
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Fylde Council.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Fylde Council. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Services Specialist
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Fylde Council.
How to prepare for a job interview at Fylde Council
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Fylde Council's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Fylde Council offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
