Fylde Council is seeking a Customer Services Officer to work in a busy call centre and at the front desk, handling enquiries across a wide range of council services. You will resolve issues by taking ownership and using IT systems to process information, aiming to first contact as many enquiries as possible.
The role requires strong customer service delivery, adaptability and the ability to manage potentially challenging situations, within a supportive team.
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Multichannel Council Customer Service Specialist in Lytham St Annes employer: Fylde Council
Fylde Council is an excellent employer, offering a supportive work environment where employees can thrive in their roles as Customer Services Specialists. With a focus on work-life balance, generous annual leave, and opportunities for professional growth, staff enjoy a fulfilling career while serving the community in a picturesque location by the beach. The council promotes a healthy workplace culture with initiatives like discounted gym memberships, making it an attractive place for those seeking meaningful employment.
