AI Forward Deployed Engineer

As an AI Forward Deployed Engineer, you’ll act as a bridge between product, engineering, and customer success teams. You’ll be embedded with clients to deeply understand their workflows, rapidly prototype solutions, and deliver technical integrations that unlock measurable business value. This role combines enterprise architecture, full-stack engineering, agentic AI application development, and technology consulting, with a healthy dose of customer-facing hustle. You’ll work closely with the customer, engineering leads, product managers, and field teams to deliver tailored deployments that demonstrate FYLD’s value in the real world.

You’ll spend significant time on customer sites (across the UK), working directly with stakeholders — from field workers to executives — to deliver and iterate solutions that drive adoption and ROI.

Key responsibilities include:

• Collaborate with customer stakeholders to identify high-ROI operational pain points and translate them into technical solutions.
• Rapidly prototype and ship proof-of-concept features, often in collaboration with the FYLD product and AI engineering teams.
• Design and deliver agentic AI-driven workflows — e.g., AI assistants, automation agents, or decision-support tools built on top of FYLD’s data and customer data.
• Work hands-on across the full stack — typically React/React Native on the front end and Django REST Framework on the backend, in collaboration with our core product team.
• Act as a product owner and solution architect in the field — shaping requirements, prioritising improvements, and influencing FYLD’s roadmap through real customer feedback.
• Drive measurable customer ROI, using your technical and operational insights to propose, implement, and validate value-creating solutions.
• Play a key role in technical sales and solution design, helping secure deployments, deliver impact, and unlock expansion opportunities through demonstrable ROI.
• Travel to customer sites for multi-week deployments (UK-wide), working on-site during the week.

Key experience:

• Demonstrated ability to drive measurable ROI for SaaS customers — identifying value opportunities and leading technical delivery from concept to impact.
• Confident with data - you can make sense of diverse customer data sets and identify what’s valuable for the problem at hand.
• Proven experience as a full-stack engineer (React/React Native + Python/Django is our stack, but we’re happy for you to learn).
• Hands-on experience or strong interest in agentic AI systems, LLM-powered automation, or intelligent workflow tools.
• Have worked with large enterprise IT departments as a vendor of Enterprise SaaS products.
• Demonstrated ability to pick up new technologies quickly and deliver end-to-end solutions.
• Exposure to field services management or workforce management in regulated or safety-critical industries (utilities, energy, construction, etc.) is highly desirable.
• Exposure to machine learning/AI systems, MLOps and how data is leveraged for insights.
• Exposure to cloud infrastructure (AWS, GCP) and understanding of scalable architectures.
• Experience in solution architecture or as a technology consultant is a strong plus.

Additional skills:

• Strong problem-solving and ownership mindset — you thrive in ambiguity and love delivering impact fast.
• Excellent communication skills — able to translate technical concepts into operational value for non-technical stakeholders.
• A self-starter with a “get it done” mentality — comfortable juggling engineering, stakeholder management, and delivery responsibilities. You love working at a super fast pace.
• Growth mindset - low ego, humble and eager to learn. Always looking to improve themselves and the company.

This role is remote within the UK, with commitment to travel to customer sites for multi-week deployments (UK-wide), working on-site during the week. Alongside monthly meetings in Great Portland Street/ Goodge Street, London. This is a full-time role.

At FYLD, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. We nurture an inclusive work environment and are committed to ensuring equal opportunity in employment for qualified persons with disabilities.

In addition, we have implemented a flexible way of working which we believe enables teams and individuals to do their best work, regardless of where they’re based. While we value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, we also appreciate and understand that the world of work has changed.

All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company. We know that innovation thrives on product teams where diverse points of view come together to solve hard problems in ways that are just now possible. As such, we explicitly seek people that bring diverse life experiences, diverse educational backgrounds, diverse cultures, and diverse work experiences. Please be prepared to share with us how your perspective will bring something unique and valuable to our product teams.