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- Tasks: Welcome patients, provide eyewear advice, and manage appointments in a fast-paced clinic.
- Company: Join FYidoctors, Canada's leading eyecare provider focused on enhancing patient lives.
- Benefits: Enjoy competitive wages, quarterly bonuses, and ongoing training opportunities.
- Why this job: Make a real impact on patients' health while working in a collaborative and fun environment.
- Qualifications: Customer service experience is essential; optical experience is a plus.
- Other info: We value diversity and are committed to providing an inclusive workplace.
The predicted salary is between 24000 - 36000 £ per year.
FYI-Toronto Bloor Isling
Toronto Bloor Isling
3280 Bloor Street W. Centre Tower, 2nd Floor, Suite #260
Toronto, ON M8X2X3, CAN
FYI-Toronto Bloor Isling
Toronto Bloor Isling
3280 Bloor Street W. Centre Tower, 2nd Floor, Suite #260
Toronto, ON M8X2X3, CAN
Our FYidoctors Bloor-Islington clinic is looking for someone like you to bring your exceptional skills and experience with you and join us as our newest Optical Associate.
This position is a full time role working 30-40, hours per week. Our clinic is open Monday to Friday.
If you have great retail customer service experience and are looking for your next role, we\’d love to hear from you! Come and join us at our clinic as our newest Optical Associate and help us make an impact on the lives of our patients every day.
You will play a critical role within FYidoctors and are crucial to our success by delivering world-class service to our patients. You\’ll often be the first point of contact with the public, so you must bring with you your passion for people and your drive to deliver an exceptional customer experience. With your help, we\’ll continue to have a positive impact on our current patients\’ health and well-being, as well as the patients we haven\’t yet met.
What Will You Be Doing?
- Welcoming patients into the clinic, providing excellent customer service and fostering a positive patient experience
- Educating clients about the best eyewear choices for their lifestyle, ensuring they receive the best in value and quality
- Informing patients about advances in corrective eyewear solutions as well as assisting with the selection of frames to suit your client\’s aesthetic and performance needs
- Interpreting optical prescriptions as written by an optometrist
- Performing frame and facial measurements to ensure correct fit and positioning of new eyewear and performing repairs and adjustments to returning patients\’
- Placing Contact Lens orders and assisting with fittings
- Communicating with patients in person, by phone and by email
- Billing the patient, their medical service provider and other third parties
- Managing appointment bookings, prescription printouts and billing and payments
What Do You Bring?
- Previous experience in a customer-facing, preferably retail environmentpreferred
- Previous optical experience is considered an asset
- Passionate about customer service
- A high level of comfort using technology and computers
- A great communicator who can provide exceptional patient care
- Ability to multi-task in a fast-paced environment
- Minimum of 1 year of experience in optical dispensing required.
How You\’ll Benefit:
- Excellent wages including quarterly bonuses(for qualifying clinics)
- Rapid and continued growth, ensuring a constantly challenging and rewarding environment
- A workplace culture that fosters a sense of collaboration
- Ongoing training and development opportunities to help you develop your career
Why You Should Join Us:
FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is to enhance the lives of our patients. If you\’re excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth. At FYi, you\’ll have a meaningful impact on people\’s lives and have fun doing it.
At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let your recruiter know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.
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Optical Associate employer: FYidoctors
Contact Detail:
FYidoctors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Associate
✨Tip Number 1
Familiarise yourself with the latest trends in eyewear and optical technology. Being knowledgeable about current products and advancements will not only impress your interviewers but also show your passion for the industry.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family as if they were patients. This will help you refine your communication style and ensure you can provide exceptional service, which is crucial for this role.
✨Tip Number 3
Research FYidoctors and their approach to patient care. Understanding their values and mission will allow you to align your answers during the interview, demonstrating that you are a good fit for their team.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the company. Inquiring about training opportunities or team dynamics shows that you are proactive and genuinely interested in contributing to their success.
We think you need these skills to ace Optical Associate
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service and any optical dispensing skills. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create positive patient experiences. Mention specific examples from your previous roles that align with the responsibilities of an Optical Associate.
Highlight Relevant Experience: In your application, emphasise any previous retail or optical experience. If you have worked in a fast-paced environment, mention how you successfully managed multiple tasks while providing excellent service.
Showcase Communication Skills: Since the role involves interacting with patients, make sure to illustrate your strong communication skills in your application. Provide examples of how you've effectively communicated with customers in past positions.
How to prepare for a job interview at FYidoctors
✨Showcase Your Customer Service Skills
As an Optical Associate, you'll be the first point of contact for patients. Highlight your previous customer service experience and share specific examples of how you've gone above and beyond to ensure a positive experience for customers.
✨Demonstrate Your Knowledge of Eyewear
Familiarise yourself with different types of eyewear and corrective solutions. Be prepared to discuss how you would educate clients on their options and help them choose the best eyewear for their lifestyle.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, whether discussing optical prescriptions or answering patient queries. This will show your potential employer that you can handle the responsibilities of the position.
✨Prepare for Technical Questions
Since the role involves using technology and computers, be ready to answer questions about your comfort level with these tools. Brush up on any relevant software or systems used in optical dispensing to demonstrate your readiness for the job.