About the Role
We are looking for an experienced Key Account Manager to support and develop key customer relationships while taking ownership of a selected account.
Working closely with the Managing Director, Key Account Team and cross-functional teams, you will play a key role in delivering profitable growth through customer engagement, account management, commercial projects and operational excellence.
Key Responsibilities
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Support account management in the UK.
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Act as a key point of contact for customer queries, commercial updates, issue escalation and cross-functional follow-up.
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Prepare account reports, meeting packs, customer updates and performance summaries using sales, store and market insight.
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Support range reviews, new product listings, product setup, and customer-specific administration.
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Develop growth opportunities across assigned accounts, including range, merchandising, activation and category initiatives.
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Coordinate with Marketing on brand projects, campaign rollouts, in-store activation and customer-specific commercial alignment.
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Work with QC, Logistics, Demand Planning, Stock Control and Admin teams to resolve customer issues and protect service standards.
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Identify account risks, execution gaps and commercial opportunities.
Skills & Experience Required
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Strong commercial acumen.
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Previous Exposure to Fresh Produce will be an asset.
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Exposure to Discounter Channel.
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Excellent customer relationship and communication skills.
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Confident presentation and reporting ability.
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Strong organisation and project follow-through.
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Ability to manage multiple priorities and stakeholders.
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Good analytical skills and proficiency in Microsoft Office, especially Excel and PowerPoint.
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German language skills will be preferred.
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A full driving licence is preferred.
Why Join Us?
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Gain exposure to some of the most important retail customers in the market.
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Take ownership of your own customer portfolio from an early stage in your career.
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Work alongside experienced commercial leaders and cross-functional teams.
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Build expertise across sales, category management, customer development and commercial execution.
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Be part of a collaborative team focused on growth, innovation and customer excellence.
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Key Account Manager in Basingstoke employer: Fyffes
At Fyffes, we pride ourselves on being a leading employer in the tropical produce industry, offering a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through our people-first culture, where we encourage continuous learning and development while promoting diversity and inclusion. Located in the UK, this role as a Demand Analyst for melons not only provides the opportunity to make a meaningful impact on our supply chain but also allows you to be part of a team that values transparency and strives for excellence.
