At a Glance
- Tasks: Maximise sales by building relationships with customers and handling parts enquiries.
- Company: Join Fyfes, Northern Ireland's largest independent Motor Factor with a family business vibe.
- Benefits: Competitive salary, 30 days annual leave, and on-the-job training for your success.
- Other info: Work in a dynamic environment with a focus on teamwork and customer satisfaction.
- Why this job: Kickstart your career in the automotive sector with a supportive team and great growth opportunities.
- Qualifications: Great customer service skills and knowledge of vehicle parts are essential.
The predicted salary is between 25000 - 30000 £ per year.
Do you want to work for a Motor Trade Market Leader? Trading in Ballymena for over a century, Fyfes now operate from 18 branches in Northern Ireland. We employ over 250 staff, of which more than 80 have been with the company in excess of 10 years. Over the generations, Fyfes has continuously improved the range of quality products it supplies. With great depth and range of stock available for delivery same day, five days a week, we have got the parts, consumables and equipment our customers need today. We are Northern Ireland's largest independent Motor Factor and a family business, distributing across Northern Ireland's automotive aftermarket and fabrication sector. Our reputation for our core value of customer service is recognised throughout our customer base.
The Position: We are currently recruiting for a full-time, permanent Counter Sales Parts Advisor in our Mallusk Branch.
Hours: You will work 40 hours per week, working between the hours of 08:30 and 17:30 Monday to Friday. In addition, you will be required to work alternate Saturdays between 09:00 and 13:00.
Job Role: The purpose of the role will be to help maximise sales by establishing excellent relationships with existing and new customers to assist in the achievements of the branch sales and profit targets. The successful applicant will work as part of a team dealing with a variety of sectors, predominantly automotive but also including engineering customers. The range of customer enquiries is very wide and contact is both at the counter and over the phone.
Main Duties:
- To maximise sales for the branch
- Handle parts requirements of customers through counter service and sales
- To service customers promptly and efficiently, ensuring all parts are supplied and invoiced correctly
- To work within a team and to communicate and liaise with other team members
- Warehouse duties - receiving, checking and storing incoming deliveries. Picking, packing and dispatching orders.
Qualifications/Skills/Experience: This role represents a great opportunity for individuals wishing to develop a career in the automotive sector. To be considered for the role you must meet the following essential criteria. Depending on the number of applications for the role, we may be required to shortlist by applying the desirable criteria:
Essential Criteria:
- A record of great customer service
- A good knowledge of vehicle parts
- Strong interpersonal skills with a friendly and approachable outlook
- Good computer skills to utilise our electronic parts catalogues and product lookup systems
Desirable Criteria:
- Previous experience in an automotive sales environment, counter sales, or motor mechanic
- Previous experience working with MAM Autopart and Autocat software
- Previous experience working in a warehouse picking, packing and dispatching orders
- Full driving license
In return we will offer you:
- Competitive Salary
- On the job training - we want to see our staff succeed
- 30 days annual leave
Counter Sales Parts Advisor - Mallusk JBLE1_NI in Newtownabbey employer: Fyfes
Fyfes is an exceptional employer, renowned for its commitment to employee development and a supportive work culture. With over 250 staff members, many of whom have been with the company for over a decade, Fyfes offers a stable and rewarding environment where team collaboration and customer service excellence are at the forefront. Located in Mallusk, this family-run business not only provides competitive salaries and extensive training but also fosters a sense of belonging within the automotive sector, making it an ideal place for those seeking meaningful career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Sales Parts Advisor - Mallusk JBLE1_NI in Newtownabbey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fyfes. Understand their values and what makes them a leader in the motor trade. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about maximising sales through great customer relationships, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your knowledge of vehicle parts! Brush up on your understanding of automotive components and be prepared to discuss them. This will demonstrate your passion for the industry and your readiness to hit the ground running.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to show your enthusiasm for joining the Fyfes family. Don’t miss out on this opportunity!
We think you need these skills to ace Counter Sales Parts Advisor - Mallusk JBLE1_NI in Newtownabbey
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your friendly and approachable nature.
Know Your Vehicle Parts:Brush up on your knowledge of vehicle parts before applying. We’re looking for someone who can hit the ground running, so if you have any relevant experience or training, be sure to mention it in your application.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to provide all the necessary information in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Fyfes
✨Know Your Parts
Brush up on your knowledge of vehicle parts before the interview. Familiarise yourself with common automotive terminology and the products Fyfes offers. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went the extra mile for a customer. This is crucial for a Counter Sales Parts Advisor, so make sure to highlight these moments.
✨Practice Teamwork Scenarios
Since you'll be working as part of a team, be ready to discuss how you collaborate with others. Prepare to share specific instances where you contributed to a team goal or helped a colleague. This will demonstrate your ability to work well in a team environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
