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- Tasks: Maximise sales by building relationships with customers and handling parts enquiries.
- Company: Join Fyfes, Northern Ireland's largest independent Motor Factor with a family business vibe.
- Benefits: Competitive salary, 30 days annual leave, pension contribution, and staff discounts.
- Other info: Dynamic team environment with a focus on success and customer satisfaction.
- Why this job: Kickstart your career in the automotive sector with on-the-job training and growth opportunities.
- Qualifications: Great customer service skills and knowledge of vehicle parts are essential.
The predicted salary is between 25000 - 30000 £ per year.
Do you want to work for a Motor Trade Market Leader? Trading in Ballymena for over a century, Fyfes now operate from 18 branches in Northern Ireland. We employ over 250 staff, of which more than 80 have been with the company in excess of 10 years. Over the generations, Fyfes has continuously improved the range of quality products it supplies. With great depth and range of stock available for delivery same day, five days a week, we've got the parts, consumables and equipment our customers need today. We are Northern Ireland's largest independent Motor Factor and a family business, distributing across Northern Ireland's automotive aftermarket and fabrication sector. Our reputation for our core value of customer service is recognised throughout our customer base.
The Position: We are currently recruiting for a full-time, permanent Counter Sales Parts Advisor in our Mallusk Branch.
Job Role: The purpose of the role will be to help maximise sales by establishing excellent relationships with existing and new customers to assist in the achievements of the branch sales and profit targets. The successful applicant will work as part of a team dealing with a variety of sectors, predominantly automotive but also including engineering customers. The range of customer enquiries is very wide and contact is both at the counter and over the phone.
Main Duties:
- To maximise sales for the branch
- Handle parts requirements of customers through counter service and sales
- To service customers promptly and efficiently, ensuring all parts are supplied and invoiced correctly
- To work within a team and to communicate and liaise with other team members
- Warehouse duties - receiving, checking and storing incoming deliveries. Picking, packing and dispatching orders.
Qualifications/ Skills/ Experience: This role represents a great opportunity for individuals wishing to develop a career in the automotive sector. To be considered for the role you must meet the following essential criteria. Depending on the number of applications for the role we may be required to shortlist by applying the desirable criteria:
Essential Criteria:
- A record of great customer service
- A good knowledge of vehicle parts
- Strong interpersonal skills with a friendly and approachable outlook
- Good computer skills to utilise our electronic parts catalogues and product lookup systems
Desirable Criteria:
- Previous experience in an automotive sales environment, counter sales, or motor mechanic
- Previous experience working with MAM Autopart and Autocat software
- Previous experience working in a warehouse picking, packing and dispatching orders
- Full driving license
In return we will offer you:
- Competitive Salary
- On the job training - we want to see our staff succeed
- 30 days annual leave (including Bank Holidays) after first year, (28 days in year one)
- Pension contribution
- Targeted Team Bonus
- Staff terms on product purchases
To be considered for this position, please click APPLY to send us your up-to-date CV.
Counter Sales Parts Advisor - Mallusk in Newtownabbey employer: Fyfes
Contact Detail:
Fyfes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Sales Parts Advisor - Mallusk in Newtownabbey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fyfes and their history in the motor trade. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about maximising sales through great customer relationships, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these during your chat!
✨Tip Number 3
Show off your knowledge of vehicle parts! Brush up on your understanding of automotive components and be prepared to discuss them. This will demonstrate your passion for the industry and your readiness to jump into the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Fyfes family right from the start!
We think you need these skills to ace Counter Sales Parts Advisor - Mallusk in Newtownabbey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Counter Sales Parts Advisor role. Highlight your customer service experience and any knowledge of vehicle parts. We want to see how you can bring value to our team!
Show Off Your Skills: Don’t just list your skills; give examples! If you've worked in automotive sales or have experience with MAM Autopart, let us know how you used those skills to achieve results. We love a good story!
Keep It Professional: While we appreciate a friendly tone, make sure your application is professional. Check for typos and ensure your formatting is clean. First impressions matter, and we want to be impressed!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s straightforward, and you’ll find all the details you need to submit your application smoothly. Let’s get started!
How to prepare for a job interview at Fyfes
✨Know Your Parts
Brush up on your knowledge of vehicle parts before the interview. Familiarise yourself with common automotive terminology and the products Fyfes offers. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went the extra mile for a customer. This is crucial, as the role heavily relies on building relationships with customers.
✨Practice Teamwork Scenarios
Since you'll be working as part of a team, be ready to discuss how you collaborate with others. Share specific instances where you contributed to a team goal or helped a colleague. This will demonstrate your interpersonal skills and ability to work well in a team environment.
✨Get Familiar with Technology
Make sure you're comfortable using computer systems, especially if you have experience with MAM Autopart or Autocat software. If you don’t, consider doing a bit of research or practice with similar systems. Being tech-savvy will give you an edge in handling the electronic parts catalogues.