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- Tasks: Maximise sales by building relationships and assisting customers with their parts needs.
- Company: Fyfes, a family-run business with over a century of experience in Northern Ireland.
- Benefits: Competitive salary, 30 days annual leave, pension contribution, and on-the-job training.
- Why this job: Join a supportive team and make a real impact in the automotive industry.
- Qualifications: Great customer service skills and knowledge of vehicle parts are essential.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Trading in Ballymena for over a century, Fyfes now operate from 18 branches in Northern Ireland. We employ over 250 staff, of which more than 80 have been with the company in excess of 10 years. Over the generations Fyfes has continuously improved the range of quality products it supplies. With great depth and range of stock available for delivery same day, five days a week, we’ve got the parts, consumables and equipment our customers need today. We are Northern Ireland's largest independent Motor Factor and a family business. Distributing across Northern Ireland's automotive aftermarket and fabrication sector, our reputation for our core value of customer service is recognised throughout our customer base.
Position Job Ref: CSA/10/01/26
Hours: 40 hours per week, 08:30 – 17:30 Monday to Friday. Alternate Saturdays (09:00 – 13:00) required.
Location: Mallusk Branch, Newtownabbey.
Job Role: The purpose of the role is to maximise sales by establishing excellent relationships with existing and new customers, assisting the branch in achieving sales and profit targets. The successful applicant will work as part of a team dealing with a variety of sectors, predominantly automotive but also engineering customers. Customer enquiries are wide-ranging and contact occurs at the counter and over the phone.
Responsibilities:
- Maximise sales for the branch.
- Handle parts requirements of customers through counter service and sales.
- Service customers promptly and efficiently, ensuring all parts are supplied and invoiced correctly.
- Work within a team and communicate with other members.
- Warehouse duties – receiving, checking and storing incoming deliveries; picking, packing and dispatching orders.
Qualifications and Experience
Essential Criteria:
- Record of great customer service.
- Good knowledge of vehicle parts.
- Strong interpersonal skills with a friendly and approachable outlook.
- Good computer skills to utilise our electronic parts catalogues and product lookup systems.
Desirable Criteria:
- Previous experience in an automotive sales environment, counter sales, or motor mechanic.
- Previous experience working with MAM Autopart and Autocat software.
- Previous experience working in a warehouse (picking, packing and dispatching orders).
- Full driving licence.
Benefits:
- Competitive salary.
- On‑the‑job training – we want to see our staff succeed.
- 30 days annual leave (incl. bank holidays) after first year (28 days in year one).
- Pension contribution.
- Targeted team bonus.
- Staff terms on product purchases.
Counter Sales Parts Advisor in Newtownabbey employer: Fyfes
Contact Detail:
Fyfes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Sales Parts Advisor in Newtownabbey
✨Tip Number 1
Get to know the company! Research Fyfes and their values, especially their commitment to customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships with customers, think of examples from your past experiences where you've provided excellent service or resolved issues. Be ready to share these during your chat!
✨Tip Number 3
Show off your knowledge of vehicle parts! Brush up on your automotive knowledge so you can confidently discuss parts and solutions with potential customers. This will definitely give you an edge in the conversation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Fyfes family. Don’t miss out on this opportunity!
We think you need these skills to ace Counter Sales Parts Advisor in Newtownabbey
Some tips for your application 🫡
Show Off Your Customer Service Skills: We want to see how you’ve nailed customer service in your previous roles. Share specific examples that highlight your friendly and approachable nature, as well as your ability to handle enquiries efficiently.
Know Your Parts: Make sure to demonstrate your knowledge of vehicle parts in your application. We’re looking for someone who can hit the ground running, so any relevant experience or expertise will definitely give you an edge.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Fyfes
✨Know Your Parts
Brush up on your knowledge of vehicle parts before the interview. Familiarise yourself with common automotive components and their functions, as well as any specific products Fyfes offers. This will show your enthusiasm for the role and help you answer technical questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to build relationships and maximise sales, which is key for this position.
✨Practice Teamwork Scenarios
Since you'll be working as part of a team, be ready to discuss how you collaborate with others. Prepare anecdotes that highlight your interpersonal skills and how you contribute to a positive team environment. This will help you connect with the interviewers and show you're a good fit for their culture.
✨Familiarise Yourself with Technology
Get comfortable with using electronic parts catalogues and product lookup systems. If you have experience with MAM Autopart or Autocat software, be sure to mention it. If not, consider doing a bit of research on these tools to show your willingness to learn and adapt.
