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- Tasks: Support the Branch Manager in daily operations and ensure excellent customer service.
- Company: Fyfes, a leading family-run motor trade business in Northern Ireland.
- Benefits: Competitive salary, 30 days annual leave, and on-the-job training.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Join a respected company with a strong focus on team leadership and customer satisfaction.
- Qualifications: Experience in a supervisory role and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to work for a Motor Trade Market Leader? Trading in Ballymena for over a century, Fyfes now operate from 18 branches in Northern Ireland. We employ over 250 staff, of which more than 80 have been with the company in excess of 10 years. Over the generations, Fyfes has continuously improved the range of quality products it supplies. With great depth and range of stock available for delivery same day, five days a week, we've got the parts, consumables and equipment our customers need today. We are Northern Ireland's largest independent Motor Factor and a family business. Distributing across Northern Ireland's automotive aftermarket and fabrication sector, our reputation for our core value of customer service is recognised throughout our customer base.
Location: Mallusk
Hours: You will work 40 hours per week, working between the hours of 08.30am and 17.30pm Monday - Friday. In addition, you will be required to work alternative Saturdays between the hours of 9.00 and 1.00pm.
The Role: We are currently looking for an Assistant Branch Manager for our team in our Mallusk branch. The successful candidate will support the Branch Manager in the day-to-day running of the branch and deputise in their absence, ensuring the smooth and efficient operation of the business. This is a key role focused on delivering strong branch performance, excellent customer service and effective team leadership.
Key Responsibilities:
- Assist in driving branch sales and achieving profit margins in line with agreed targets.
- Warehouse duties - ensuring timely processing of goods, receiving, checking and storing incoming deliveries.
- Picking, packing and dispatching orders.
- Ensure stock accuracy at all times, investigating and resolving discrepancies.
- Deliver and promote excellent, prompt customer service, handling parts queries and complaints professionally.
- Ensure efficient telephone handling and minimise missed calls.
- Maintain accurate cash handling processes and investigate any variances.
- Support credit control procedures to ensure debtor targets are achieved.
- Assist in ensuring appropriate staffing levels and maintaining accurate staff records.
- Support the training, mentoring and development of branch staff.
- Ensure adherence to company policies, procedures, and health & safety regulations.
- Assist in maintaining clear communication with the team regarding targets and priorities.
Essential Criteria:
- Previous experience in a supervisory or management role.
- Strong organisational and communication skills.
- Ability to lead and motivate a team.
- A great record of customer service.
- Strong interpersonal skills with a friendly and approachable outlook.
- Good computer skills to utilise our electronic parts catalogues and product look up systems.
Desirable Criteria:
- Previous experience in an automotive sales environment, counter sales, or motor mechanic.
- Previous experience working with MAM Autopart and Autocat Software.
- Previous experience in stock control and branch operations.
- Knowledge of health and safety practices in a retail or trade environment.
- Full driving license.
In return we will offer you: Competitive Salary, On the job training - we want to see our staff succeed, 30 days annual leave.
Assistant Branch Manager Mallusk TLNT1_NI in Newtownabbey employer: Fyfes
Contact Detail:
Fyfes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Branch Manager Mallusk TLNT1_NI in Newtownabbey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fyfes. Understand their values, products, and what makes them a leader in the motor trade. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and team leadership. Think about your past experiences and how they relate to the role of Assistant Branch Manager. We want you to feel confident when discussing your skills!
✨Tip Number 3
Show off your personality! During the interview, let your friendly and approachable nature shine through. Remember, they’re looking for someone who can lead a team and provide excellent customer service, so don’t be afraid to showcase your interpersonal skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Assistant Branch Manager role.
We think you need these skills to ace Assistant Branch Manager Mallusk TLNT1_NI in Newtownabbey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Branch Manager role. Highlight your supervisory experience and customer service skills, as these are key for us at Fyfes. Use specific examples that showcase your ability to lead a team and drive sales.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you want to work with us and how your background fits the role. Be genuine and let your personality come through – we love a friendly approach!
Showcase Relevant Experience: When filling out your application, make sure to emphasise any relevant experience in the automotive industry or management roles. We’re looking for someone who can hit the ground running, so don’t hold back on your achievements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Fyfes
✨Know Your Stuff
Before the interview, make sure you understand Fyfes' history and values. Familiarise yourself with their product range and customer service reputation. This will show your genuine interest in the company and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As an Assistant Branch Manager, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you've successfully motivated or trained staff. Highlight how you can contribute to maintaining high performance and morale within the branch.
✨Customer Service is Key
Fyfes prides itself on excellent customer service, so be ready to discuss how you've handled customer queries or complaints in the past. Share specific instances where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the branch. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.