At a Glance
- Tasks: Support the Branch Manager in daily operations and ensure excellent customer service.
- Company: Join Fyfes, Northern Ireland's largest independent Motor Factor with a family business vibe.
- Benefits: Enjoy competitive salary, 30 days annual leave, and on-the-job training.
- Other info: Great career growth opportunities in a supportive team environment.
- Why this job: Be part of a century-old company making a real impact in the automotive industry.
- Qualifications: Previous supervisory experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to work for a Motor Trade Market Leader? Trading in Ballymena for over a century, Fyfes now operate from 18 branches in Northern Ireland. We employ over 250 staff, of which more than 80 have been with the company in excess of 10 years. Over the generations, Fyfes has continuously improved the range of quality products it supplies. With great depth and range of stock available for delivery same day, five days a week, we've got the parts, consumables and equipment our customers need today. We are Northern Ireland's largest independent Motor Factor and a family business. Distributing across Northern Ireland's automotive aftermarket and fabrication sector, our reputation for our core value of customer service is recognised throughout our customer base.
Location: Mallusk
Hours: You will work 40 hours per week, working between the hours of 08.30am and 17.30pm Monday - Friday. In addition, you will be required to work alternative Saturdays between the hours of 9.00 and 1.00pm.
The Role: We are currently looking for an Assistant Branch Manager for our team in our Mallusk branch. The successful candidate will support the Branch Manager in the day-to-day running of the branch and deputise in their absence, ensuring the smooth and efficient operation of the business. This is a key role focused on delivering strong branch performance, excellent customer service and effective team leadership.
Key Responsibilities:
- Assist in driving branch sales and achieving profit margins in line with agreed targets
- Warehouse duties - ensuring timely processing of goods, receiving, checking and storing incoming deliveries
- Picking, packing and dispatching orders
- Ensure stock accuracy at all times, investigating and resolving discrepancies
- Deliver and promote excellent, prompt customer service, handling parts queries and complaints professionally
- Ensure efficient telephone handling and minimise missed calls
- Maintain accurate cash handling processes and investigate any variances
- Support credit control procedures to ensure debtor targets are achieved
- Assist in ensuring appropriate staffing levels and maintaining accurate staff records
- Support the training, mentoring and development of branch staff
- Ensure adherence to company policies, procedures, and health & safety regulations
- Assist in maintaining clear communication with the team regarding targets and priorities
Essential Criteria:
- Previous experience in a supervisory or management role
- Strong organisational and communication skills
- Ability to lead and motivate a team
- A great record of customer service
- Strong interpersonal skills with a friendly and approachable outlook
- Good computer skills to utilise our electronic parts catalogues and product look up systems
Desirable Criteria:
- Previous experience in an automotive sales environment, counter sales, or motor mechanic
- Previous experience working with MAM Autopart and Autocat Software
- Previous experience in stock control and branch operations
- Knowledge of health and safety practices in a retail or trade environment
- Full driving license
In return we will offer you:
- Competitive Salary
- On the job training - we want to see our staff succeed
- 30 days annual leave (including Bank Holidays) after first year, (28 days in year one)
- Pension contribution
- Targeted Team Bonus
- Staff terms on product purchases
As part of application - Candidates will receive an equality monitoring form to be returned to our HR team. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Assistant Branch Manager Mallusk in Newtownabbey employer: Fyfes
Fyfes is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With over 250 staff members, many of whom have been with the company for over a decade, Fyfes fosters a family-oriented environment where teamwork and customer service excellence are at the forefront. Located in Mallusk, this role as Assistant Branch Manager provides a unique opportunity to contribute to Northern Ireland's largest independent Motor Factor while enjoying competitive benefits such as a generous annual leave policy and targeted team bonuses.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Branch Manager Mallusk in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry or even those who know someone at Fyfes. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching Fyfes and their values. Show them you understand their commitment to customer service and how you can contribute to that. We want to see you shine!
✨Tip Number 3
Practice common interview questions, especially those related to team leadership and customer service. We all know that confidence is key, so rehearse your answers until they feel natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Fyfes family.
We think you need these skills to ace Assistant Branch Manager Mallusk in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Assistant Branch Manager role. Highlight your supervisory experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Fyfes and how your background aligns with our values. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Customer Service Skills:Since customer service is key for us, make sure to include examples of how you've excelled in this area. Whether it's resolving complaints or going the extra mile, we want to hear about it!
Apply Through Our Website:Don't forget to apply through our careers page! It’s the best way to ensure your application gets to the right people. Plus, it shows us you're serious about joining our team at Fyfes.
How to prepare for a job interview at Fyfes
✨Know Your Stuff
Before the interview, make sure you understand Fyfes' history and values. Familiarise yourself with their product range and customer service reputation. This will show your genuine interest in the company and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As an Assistant Branch Manager, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you've successfully motivated or trained staff. Highlight how you can contribute to maintaining high performance and excellent customer service.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer complaints or queries. Think of specific situations where you've provided outstanding service or resolved issues effectively. This will illustrate your strong interpersonal skills and commitment to customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the branch's goals, team dynamics, or training opportunities. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
