At a Glance
- Tasks: Support the Branch Manager in daily operations and ensure excellent customer service.
- Company: Join Fyfes, Northern Ireland's largest independent Motor Factor with a century of excellence.
- Benefits: Competitive salary, 30 days annual leave, pension contribution, and targeted team bonuses.
- Other info: On-the-job training and great career development opportunities await you!
- Why this job: Be part of a family business that values customer service and team leadership.
- Qualifications: Experience in management, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Do you want to work for a Motor Trade Market Leader? Trading in Ballymena for over a century, Fyfes now operate from 18 branches in Northern Ireland. Over the generations Fyfes has continuously improved the range of quality products it supplies. With great depth and range of stock available for delivery same day, five days a week, we've got the parts, consumables and equipment our customers need today. We are Northern Ireland's largest independent Motor Factor and a family business. Distributing across Northern Ireland's automotive aftermarket and fabrication sector, our reputation for our core value of customer service is recognised throughout our customer base.
Job Ref: ASM/10/04/26
Closing Date for Applications: 17/05/26
Location: Mallusk
Hours: You will work 40 hours per week, working between the hours of 08.30am and 17.30pm Monday - Friday. In addition, you will be required to work alternative Saturdays between the hours of 9.00 and 1.00pm.
The Role: We are currently looking for an Assistant Branch Manager for our team in our Mallusk branch. The successful candidate will support the Branch Manager in the day-to-day running of the branch and deputise in their absence, ensuring the smooth and efficient operation of the business. This is a key role focused on delivering strong branch performance, excellent customer service and effective team leadership.
- Picking, packing and dispatching orders
- Ensure stock accuracy at all times, investigating and resolving discrepancies
- Deliver and promote excellent, prompt customer service, handling parts queries and complaints professionally
- Ensure efficient telephone handling and minimise missed calls
- Maintain accurate cash handling processes and investigate any variances
- Support credit control procedures to ensure debtor targets are achieved
- Assist in ensuring appropriate staffing levels and maintaining accurate staff records
- Support the training, mentoring and development of branch staff
- Ensure adherence to company policies, procedures, and health & safety regulations
- Assist in maintaining clear communication with the team regarding targets and priorities
Essential Criteria:
- Previous experience in a supervisory or management role
- Strong organisational and communication skills
- Ability to lead and motivate a team
- A great record of customer service
- Strong interpersonal skills with a friendly and approachable outlook
- Good computer skills to utilise our electronic parts catalogues and product look up systems
- Previous experience in an automotive sales environment, counter sales, or motor mechanic
- Previous experience working with MAM Autopart and Autocat Software
- Previous experience in stock control and branch operations
- Knowledge of health and safety practices in a retail or trade environment
- Full driving license
In return we will offer you:
- Competitive Salary
- On the job training - we want to see our staff succeed
- 30 days annual leave (including Bank Holidays) after first year, (28 days in year one)
- Pension contribution
- Targeted Team Bonus
- Staff terms on product purchases
As part of application - Candidates will receive an equality monitoring form to be returned to our HR team. To be considered for this position, please click APPLY to send us your up-to-date CV.
Assistant Branch Manager / Branch Manager in Newtownabbey employer: Fyfes
Fyfes is an exceptional employer, offering a supportive work culture that prioritises employee development and customer service excellence. With over a century of experience in the motor trade, our Mallusk branch provides a dynamic environment where you can thrive, enjoy competitive salaries, generous annual leave, and targeted bonuses, all while being part of a family-run business that values its staff and fosters growth.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Branch Manager / Branch Manager in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Fyfes. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching Fyfes and their values. Show us that you understand their commitment to customer service and how you can contribute to that legacy. Tailor your answers to reflect their core values!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions for management roles and be ready to discuss your previous experience in leading teams and delivering excellent customer service.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re genuinely interested in the role. Plus, it’s a great way to reiterate your enthusiasm for joining the Fyfes team!
We think you need these skills to ace Assistant Branch Manager / Branch Manager in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Assistant Branch Manager role. Highlight your supervisory experience and customer service skills, as these are key for us at Fyfes. Use specific examples that showcase your ability to lead a team and manage operations.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Mallusk. Mention your passion for the automotive industry and how your previous experiences align with our values of customer service and teamwork.
Showcase Relevant Experience:When filling out your application, don’t forget to highlight any relevant experience in the automotive sector or management roles. We want to see how your background can contribute to our branch’s success, so be specific about your achievements!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our family business!
How to prepare for a job interview at Fyfes
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the automotive industry and Fyfes specifically. Understand their products, services, and what sets them apart as Northern Ireland's largest independent Motor Factor. This will show your genuine interest in the role and the company.
✨Showcase Your Leadership Skills
As an Assistant Branch Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your strong organisational skills and how they contributed to excellent customer service.
✨Customer Service is Key
Fyfes prides itself on its customer service, so be ready to discuss how you've handled customer queries and complaints in the past. Share specific instances where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with their core values.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the branch operations, team dynamics, or future goals of Fyfes. This not only shows your enthusiasm for the position but also helps you gauge if the company culture is the right fit for you.
