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- Tasks: Support the Branch Manager in daily operations and lead a dynamic team.
- Company: Fyfes, Northern Ireland's largest independent Motor Factor with a family business vibe.
- Benefits: Competitive salary, 30 days annual leave, pension contribution, and staff discounts.
- Why this job: Join a century-old company and make a real impact in customer service and team leadership.
- Qualifications: Experience in management, strong communication skills, and a passion for customer service.
- Other info: On-the-job training and excellent career growth opportunities await you!
The predicted salary is between 30000 - 40000 £ per year.
Trading in Ballymena for over a century, Fyfes now operate from 18 branches in Northern Ireland. We employ over 250 staff, of which more than 80 have been with the company in excess of 10 years. Over the generations, Fyfes has continuously improved the range of quality products it supplies. With great depth and range of stock available for delivery same day, five days a week, we have the parts, consumables and equipment our customers need today. We are Northern Ireland's largest independent Motor Factor and a family business, distributing across Northern Ireland's automotive aftermarket and fabrication sector. Our reputation for our core value of customer service is recognised throughout our customer base.
Location: Mallusk
Hours: You will work 40 hours per week, working between the hours of 08.30am and 17.30pm Monday to Friday. In addition, you will be required to work alternative Saturdays between the hours of 9.00 and 1.00pm.
The Role: We are currently looking for an Assistant Branch Manager for our team in our Mallusk branch. The successful candidate will support the Branch Manager in the day-to-day running of the branch and deputise in their absence, ensuring the smooth and efficient operation of the business. This is a key role focused on delivering strong branch performance, excellent customer service and effective team leadership.
Key Responsibilities:
- Assist in driving branch sales and achieving profit margins in line with agreed targets.
- Warehouse duties - ensuring timely processing of goods, receiving, checking and storing incoming deliveries.
- Picking, packing and dispatching orders.
- Ensure stock accuracy at all times, investigating and resolving discrepancies.
- Deliver and promote excellent, prompt customer service, handling parts queries and complaints professionally.
- Ensure efficient telephone handling and minimise missed calls.
- Maintain accurate cash handling processes and investigate any variances.
- Support credit control procedures to ensure debtor targets are achieved.
- Assist in ensuring appropriate staffing levels and maintaining accurate staff records.
- Support the training, mentoring and development of branch staff.
- Ensure adherence to company policies, procedures, and health & safety regulations.
- Assist in maintaining clear communication with the team regarding targets and priorities.
Essential Criteria:
- Previous experience in a supervisory or management role.
- Strong organisational and communication skills.
- Ability to lead and motivate a team.
- A great record of customer service.
- Strong interpersonal skills with a friendly and approachable outlook.
- Good computer skills to utilise our electronic parts catalogues and product look up systems.
Desirable Criteria:
- Previous experience in an automotive sales environment, counter sales, or motor mechanic.
- Previous experience working with MAM Autopart and Autocat Software.
- Previous experience in stock control and branch operations.
- Knowledge of health and safety practices in a retail or trade environment.
- Full driving license.
In return we will offer you:
- Competitive Salary.
- On the job training - we want to see our staff succeed.
- 30 days annual leave (including Bank Holidays) after first year, (28 days in year one).
- Pension contribution.
- Targeted Team Bonus.
- Staff terms on product purchases.
As part of the application, candidates will receive an equality monitoring form to be returned to our HR team.
Assistant Branch Manager in Newtownabbey employer: Fyfes
Contact Detail:
Fyfes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Branch Manager in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Fyfes. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching Fyfes and their values. Show us you understand their commitment to customer service and how you can contribute to that. Tailor your answers to reflect their core values!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions for management roles and be ready to discuss your previous experience in leading teams and driving sales.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us you’re genuinely interested in the role. Plus, it’s a great way to reiterate your enthusiasm for joining the Fyfes team!
We think you need these skills to ace Assistant Branch Manager in Newtownabbey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Branch Manager role. Highlight your supervisory experience and customer service skills, as these are key for us at Fyfes. Use specific examples that showcase your ability to lead a team and drive sales.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re excited about the role and how your background fits with our values at Fyfes. Don’t forget to mention your passion for customer service and any relevant experience in the automotive sector.
Showcase Your Skills: In your application, be sure to highlight your organisational and communication skills. We want to see how you can effectively manage a team and ensure smooth operations in the branch. Use bullet points to make it easy for us to spot your strengths!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to our HR team. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Fyfes
✨Know Your Stuff
Make sure you understand the automotive industry and Fyfes' role in it. Brush up on your knowledge of parts, consumables, and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As an Assistant Branch Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated or managed a team. Highlight your ability to handle conflicts and maintain a positive work environment.
✨Customer Service is Key
Fyfes prides itself on excellent customer service, so be ready to discuss how you've handled customer queries or complaints in the past. Share specific instances where you went above and beyond to ensure customer satisfaction.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the branch's goals, team dynamics, or training opportunities. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.