At a Glance
- Tasks: Maximise sales by building relationships with customers and handling parts enquiries.
- Company: Join Fyfes, Northern Ireland's largest independent Motor Factor with a family business vibe.
- Benefits: Competitive salary, 30 days annual leave, pension contribution, and staff discounts.
- Other info: Work in a dynamic team environment with a focus on customer satisfaction.
- Why this job: Kickstart your career in the automotive sector with on-the-job training and growth opportunities.
- Qualifications: Great customer service skills and knowledge of vehicle parts are essential.
The predicted salary is between 25000 - 30000 £ per year.
Do you want to work for a Motor Trade Market Leader? Trading in Ballymena for over a century, Fyfes now operate from 18 branches in Northern Ireland. We employ over 250 staff, of which more than 80 have been with the company in excess of 10 years. Over the generations, Fyfes has continuously improved the range of quality products it supplies. With great depth and range of stock available for delivery same day, five days a week, we've got the parts, consumables and equipment our customers need today. We are Northern Ireland's largest independent Motor Factor and a family business, distributing across Northern Ireland's automotive aftermarket and fabrication sector. Our reputation for our core value of customer service is recognised throughout our customer base.
The Position: We are currently recruiting for a full-time, permanent Counter Sales Parts Advisor in our Mallusk Branch.
Job Role: The purpose of the role will be to help maximise sales by establishing excellent relationships with existing and new customers to assist in the achievements of the branch sales and profit targets. The successful applicant will work as part of a team dealing with a variety of sectors, predominantly automotive but also including engineering customers. The range of customer enquiries is very wide and contact is both at the counter and over the phone.
Main Duties:
- To maximise sales for the branch
- Handle parts requirements of customers through counter service and sales
- To service customers promptly and efficiently, ensuring all parts are supplied and invoiced correctly
- To work within a team and to communicate and liaise with other team members
- Warehouse duties - receiving, checking and storing incoming deliveries. Picking, packing and dispatching orders.
Qualifications/ Skills/ Experience: This role represents a great opportunity for individuals wishing to develop a career in the automotive sector. To be considered for the role you must meet the following essential criteria. Depending on the number of applications for the role we may be required to shortlist by applying the desirable criteria:
Essential Criteria:
- A record of great customer service
- A good knowledge of vehicle parts
- Strong interpersonal skills with a friendly and approachable outlook
- Good computer skills to utilise our electronic parts catalogues and product lookup systems
Desirable Criteria:
- Previous experience in an automotive sales environment, counter sales, or motor mechanic
- Previous experience working with MAM Autopart and Autocat software
- Previous experience working in a warehouse picking, packing and dispatching orders
- Full driving license
In return we will offer you:
- Competitive Salary
- On the job training - we want to see our staff succeed
- 30 days annual leave (including Bank Holidays) after first year, (28 days in year one)
- Pension contribution
- Targeted Team Bonus
- Staff terms on product purchases
To be considered for this position, please click APPLY to send us your up-to-date CV.
Counter Sales Parts Advisor - Mallusk employer: Fyfes
Fyfes is an exceptional employer, offering a supportive family business environment where employees can thrive in the automotive sector. With a commitment to employee growth through on-the-job training and competitive benefits like 30 days of annual leave and a targeted team bonus, Fyfes fosters a culture of teamwork and customer service excellence. Located in Coleraine, you'll be part of Northern Ireland's largest independent Motor Factor, contributing to a legacy of quality and reliability in the motor trade.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Sales Parts Advisor - Mallusk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fyfes and their values. Understanding their commitment to customer service will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience in customer service and vehicle parts knowledge, making you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your personality! When you meet the team, let your friendly and approachable nature shine through. Remember, they’re looking for someone who fits well with their existing staff, so be yourself and let them see how you can contribute to the team dynamic.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Counter Sales Parts Advisor - Mallusk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Counter Sales Parts Advisor role. Highlight your customer service experience and any knowledge of vehicle parts to catch our eye!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you want to join Fyfes and how you can contribute to our team.
Show Off Your Interpersonal Skills:Since this role involves dealing with customers, it's important to showcase your friendly and approachable nature. Share examples of how you've built relationships in previous roles to demonstrate your interpersonal skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Fyfes
✨Know Your Parts
Brush up on your knowledge of vehicle parts before the interview. Familiarise yourself with common automotive terminology and the products Fyfes offers. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about specific situations where you went above and beyond to help a customer, as this aligns perfectly with Fyfes' core value of customer service.
✨Practice Teamwork Scenarios
Since the role involves working as part of a team, be ready to discuss how you've collaborated with others in previous jobs. Highlight any experiences where you effectively communicated or resolved conflicts within a team setting.
✨Get Familiar with Technology
Make sure you're comfortable using computer systems, especially if you have experience with MAM Autopart or Autocat software. If you haven't used these before, do a bit of research to understand how electronic parts catalogues work, as this will be crucial for the role.
