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- Tasks: Join our team as a Counter Sales Parts Advisor, maximising sales and building customer relationships.
- Company: Fyfes is Northern Ireland's largest independent Motor Factor, with over a century of trading experience.
- Benefits: Enjoy competitive salary, 30 days annual leave, on-the-job training, and staff discounts.
- Why this job: This role offers a chance to grow in the automotive sector while working in a supportive team environment.
- Qualifications: Must have a full driving licence, great customer service skills, and knowledge of vehicle parts.
- Other info: Work 40 hours a week, including alternate Saturdays, with opportunities for personal development.
The predicted salary is between 24000 - 36000 £ per year.
Trading in Ballymena for over a century, Fyfes now operate from 16 branches in Northern Ireland. We employ over 200 staff, of which more than 80 have been with the company in excess of 10 years. Over the generations, Fyfes has continuously improved the range of quality products it supplies. With great depth and range of stock available for delivery same day, five days a week, we have got the parts, consumables and equipment our customers need today. We are Northern Ireland's largest independent Motor Factor and a family business, distributing across Northern Ireland's automotive aftermarket and fabrication sector. Our reputation for our core value of customer service is recognised throughout our customer base.
The Position: We are currently recruiting for a full-time, permanent Counter Sales Parts Advisor in Ballyclare.
- Job Reference: CSPA/08/03/25
- Closing Date: 25/04/25
- Hours: 40 hours per week, working between 08:30 and 17:30 Monday to Friday, and each alternate Saturday between 09:00 and 13:00.
Job Role: The purpose of the role will be to help maximise sales by establishing excellent relationships with existing and new customers to assist in the achievement of the branch sales and profit targets. The successful applicant will work as part of a team dealing with a variety of sectors, predominantly automotive but also including engineering customers. The range of customer enquiries is very wide and contact is both at the counter and over the phone.
The main duties for the role will be:
- To maximise sales for the branch.
- Handle parts requirements of customers through counter service and sales.
- To service customers promptly and efficiently, ensuring all parts are supplied and invoiced correctly.
- To work within a team and to communicate and liaise with other team members.
- To attend Supplier's Training and Presentation meetings and undertake training and personal development as and when instructed.
Qualifications / Skills / Experience: This role represents a great opportunity for individuals wishing to develop a career in the automotive sector. To be considered for the role you must meet the following essential criteria:
- Essential Criteria:
- Full Driving License.
- A record of great customer service.
- A good knowledge of vehicle parts.
- Strong interpersonal skills with a friendly and approachable outlook.
- Good computer skills to utilise our electronic parts catalogues and product lookup systems.
- Desirable Criteria:
- Previous experience in an automotive sales environment or 2 years as a motor mechanic.
- Previous experience working with MAM Autopart and Autocat software.
In return we will offer you:
- Competitive Salary.
- On the job training - we want to see our staff succeed.
- 30 days annual leave (including Bank Holidays) after the first year, (28 days in year one).
- Pension contribution.
- Targeted Team Bonus.
- Staff terms on product purchases.
As part of the application, candidates will receive an equality monitoring form to be returned to our HR team.
Counter Sales employer: Fyfes
Contact Detail:
Fyfes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Sales
✨Tip Number 1
Familiarise yourself with the automotive industry, especially vehicle parts and their applications. This knowledge will not only help you in conversations with potential employers but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the automotive sector. Attend local events or join online forums where you can connect with others in the industry. Building relationships can lead to valuable insights and potential job referrals.
✨Tip Number 3
Prepare for the interview by practising common sales scenarios you might encounter in a counter sales role. Think about how you would handle customer inquiries and complaints, as well as how to upsell products effectively.
✨Tip Number 4
Research Fyfes and their product offerings thoroughly. Understanding their business model and customer base will allow you to tailor your approach during the interview, showing that you're not just interested in any job, but specifically in working with them.
We think you need these skills to ace Counter Sales
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Counter Sales Parts Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or automotive sales. If you have a background as a motor mechanic or familiarity with vehicle parts, make sure to mention this prominently.
Showcase Interpersonal Skills: Since the role requires strong interpersonal skills, provide examples in your application that demonstrate your ability to build relationships with customers and work effectively within a team.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fyfes
✨Know Your Products
Familiarise yourself with the range of vehicle parts and consumables that Fyfes offers. Being able to discuss specific products and their applications will demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or went above and beyond to meet customer needs, as this is crucial for the Counter Sales position.
✨Demonstrate Teamwork
Since the role involves working closely with a team, be ready to discuss your experience in collaborative environments. Share instances where you contributed to team success or supported colleagues in achieving common goals.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
