At a Glance
- Tasks: Support the Branch Manager in daily operations and ensure excellent customer service.
- Company: Join Fyfes, Northern Ireland's largest independent Motor Factor with a family business vibe.
- Benefits: Enjoy competitive salary, 30 days annual leave, and on-the-job training.
- Other info: Great career growth opportunities in a supportive team environment.
- Why this job: Be part of a century-old company making a real impact in the automotive industry.
- Qualifications: Previous supervisory experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to work for a Motor Trade Market Leader? Trading in Ballymena for over a century, Fyfes now operate from 18 branches in Northern Ireland. We employ over 250 staff, of which more than 80 have been with the company in excess of 10 years. Over the generations, Fyfes has continuously improved the range of quality products it supplies. With great depth and range of stock available for delivery same day, five days a week, we've got the parts, consumables and equipment our customers need today. We are Northern Ireland's largest independent Motor Factor and a family business. Distributing across Northern Ireland's automotive aftermarket and fabrication sector, our reputation for our core value of customer service is recognised throughout our customer base.
Location: Mallusk
Hours: You will work 40 hours per week, working between the hours of 08.30am and 17.30pm Monday - Friday. In addition, you will be required to work alternative Saturdays between the hours of 9.00 and 1.00pm.
The Role: We are currently looking for an Assistant Branch Manager for our team in our Mallusk branch. The successful candidate will support the Branch Manager in the day-to-day running of the branch and deputise in their absence, ensuring the smooth and efficient operation of the business. This is a key role focused on delivering strong branch performance, excellent customer service and effective team leadership.
Key Responsibilities:
- Assist in driving branch sales and achieving profit margins in line with agreed targets
- Warehouse duties - ensuring timely processing of goods, receiving, checking and storing incoming deliveries
- Picking, packing and dispatching orders
- Ensure stock accuracy at all times, investigating and resolving discrepancies
- Deliver and promote excellent, prompt customer service, handling parts queries and complaints professionally
- Ensure efficient telephone handling and minimise missed calls
- Maintain accurate cash handling processes and investigate any variances
- Support credit control procedures to ensure debtor targets are achieved
- Assist in ensuring appropriate staffing levels and maintaining accurate staff records
- Support the training, mentoring and development of branch staff
- Ensure adherence to company policies, procedures, and health & safety regulations
- Assist in maintaining clear communication with the team regarding targets and priorities
Essential Criteria:
- Previous experience in a supervisory or management role
- Strong organisational and communication skills
- Ability to lead and motivate a team
- A great record of customer service
- Strong interpersonal skills with a friendly and approachable outlook
- Good computer skills to utilise our electronic parts catalogues and product look up systems
Desirable Criteria:
- Previous experience in an automotive sales environment, counter sales, or motor mechanic
- Previous experience working with MAM Autopart and Autocat Software
- Previous experience in stock control and branch operations
- Knowledge of health and safety practices in a retail or trade environment
- Full driving license
In return we will offer you:
- Competitive Salary
- On the job training - we want to see our staff succeed
- 30 days annual leave (including Bank Holidays) after first year, (28 days in year one)
- Pension contribution
- Targeted Team Bonus
- Staff terms on product purchases
As part of the application, candidates will receive an equality monitoring form to be returned to our HR team. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Assistant Branch Manager Mallusk in Belfast employer: Fyfes
Fyfes is an exceptional employer, offering a supportive work environment where employees can thrive and grow within the automotive industry. With a strong emphasis on customer service and team leadership, staff benefit from comprehensive training, competitive salaries, and generous annual leave, all while being part of a family-run business that values long-term commitment and employee satisfaction. Located in Mallusk, this role provides a unique opportunity to contribute to Northern Ireland's largest independent Motor Factor, ensuring a rewarding career path in a dynamic and respected company.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Branch Manager Mallusk in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry or even those who work at Fyfes. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching Fyfes and their values. Knowing their history and commitment to customer service will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice common interview questions, especially those related to team leadership and customer service. We all know that confidence is key, so the more you rehearse, the better you'll perform!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Fyfes family.
We think you need these skills to ace Assistant Branch Manager Mallusk in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Assistant Branch Manager role. Highlight your supervisory experience and customer service skills, as these are key for us at Fyfes. We want to see how your background fits with our values!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with us and how you can contribute to our team. Be genuine and let your personality come through!
Showcase Relevant Experience:When filling out your application, don’t forget to showcase any relevant experience in the automotive industry or management roles. We love seeing candidates who understand our business and can hit the ground running!
Apply Through Our Website:Remember to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Fyfes
✨Know the Company Inside Out
Before your interview, take some time to research Fyfes. Understand their history, values, and what makes them a leader in the motor trade market. This will not only show your interest but also help you tailor your answers to align with their core values, especially around customer service.
✨Showcase Your Leadership Skills
As an Assistant Branch Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or improved performance. Be ready to discuss how you can support the Branch Manager and contribute to the branch's success.
✨Prepare for Customer Service Scenarios
Given the emphasis on excellent customer service, think of specific situations where you've handled customer queries or complaints effectively. Practice articulating these scenarios clearly, focusing on your problem-solving skills and how you ensured customer satisfaction.
✨Be Ready for Practical Questions
Expect questions related to stock control, cash handling, and warehouse duties. Brush up on your knowledge of these areas and be prepared to discuss how you would ensure accuracy and efficiency in these processes. Showing that you understand the operational side of the role will set you apart.
