Assistant Branch Manager in Belfast

Trading in Ballymena for over a century, Fyfes now operate from 18 branches in Northern Ireland. We employ over 250 staff, of which more than 80 have been with the company in excess of 10 years. Over the generations, Fyfes has continuously improved the range of quality products it supplies. With great depth and range of stock available for delivery same day, five days a week, we have the parts, consumables and equipment our customers need today. We are Northern Ireland's largest independent Motor Factor and a family business, distributing across Northern Ireland's automotive aftermarket and fabrication sector. Our reputation for our core value of customer service is recognised throughout our customer base.

Location: Mallusk

Hours: You will work 40 hours per week, working between the hours of 08.30am and 17.30pm Monday to Friday. In addition, you will be required to work alternative Saturdays between the hours of 9.00 and 1.00pm.

The Role: We are currently looking for an Assistant Branch Manager for our team in our Mallusk branch. The successful candidate will support the Branch Manager in the day-to-day running of the branch and deputise in their absence, ensuring the smooth and efficient operation of the business. This is a key role focused on delivering strong branch performance, excellent customer service and effective team leadership.

Key Responsibilities:

• Assist in driving branch sales and achieving profit margins in line with agreed targets.
• Warehouse duties - ensuring timely processing of goods, receiving, checking and storing incoming deliveries.
• Picking, packing and dispatching orders.
• Ensure stock accuracy at all times, investigating and resolving discrepancies.
• Deliver and promote excellent, prompt customer service, handling parts queries and complaints professionally.
• Ensure efficient telephone handling and minimise missed calls.
• Maintain accurate cash handling processes and investigate any variances.
• Support credit control procedures to ensure debtor targets are achieved.
• Assist in ensuring appropriate staffing levels and maintaining accurate staff records.
• Support the training, mentoring and development of branch staff.
• Ensure adherence to company policies, procedures, and health & safety regulations.
• Assist in maintaining clear communication with the team regarding targets and priorities.

Essential Criteria:

• Previous experience in a supervisory or management role.
• Strong organisational and communication skills.
• Ability to lead and motivate a team.
• A great record of customer service.
• Strong interpersonal skills with a friendly and approachable outlook.
• Good computer skills to utilise our electronic parts catalogues and product look up systems.

Desirable Criteria:

• Previous experience in an automotive sales environment, counter sales, or motor mechanic.
• Previous experience working with MAM Autopart and Autocat Software.
• Previous experience in stock control and branch operations.
• Knowledge of health and safety practices in a retail or trade environment.
• Full driving license.

In return we will offer you:

• Competitive Salary.
• On the job training - we want to see our staff succeed.
• 30 days annual leave (including Bank Holidays) after first year, (28 days in year one).
• Pension contribution.
• Targeted Team Bonus.
• Staff terms on product purchases.

As part of the application, candidates will receive an equality monitoring form to be returned to our HR team.