At a Glance
- Tasks: Build strong relationships with schools and manage contracts for high-quality service delivery.
- Company: Specialist contract management company supporting UK schools and trusts.
- Benefits: Competitive salary, flexible remote work, and impactful role in education.
- Other info: Join a dynamic team with ambitious growth plans and opportunities for development.
- Why this job: Make a real difference in education while working with diverse stakeholders.
- Qualifications: Experience in client relationship or contract management, strong communication skills.
The predicted salary is between 45000 - 49000 £ per year.
We're Hiring: Client Relationship & Contract Manager
Remote (South East UK based) with travel to client sites
Salary: £45,000 - £49,000
Our client is a specialist contract management company supporting schools and trusts across the UK. They manage and improve outsourced services including catering, facilities management and cleaning, helping education providers deliver high-quality services while achieving value for money.
They are seeking a Client Relationship & Contract Manager to join their growing team and support the delivery and management of school partnerships.
The Role
This is a relationship-focused position where you will work closely with schools, academies, trusts and suppliers to ensure high-quality service delivery, contract performance and strong stakeholder engagement.
Key responsibilities include:
- Building and maintaining strong relationships with clients and key stakeholders
- Acting as a primary point of contact for clients and suppliers
- Supporting client meetings and managing follow-up actions
- Monitoring contract performance against agreed KPIs
- Supporting service delivery across facilities management, cleaning and catering contracts
- Resolving operational issues and ensuring effective service outcomes
- Tracking contract milestones, reviews and renewal activities
- Supporting compliance, audits and service standards
- Maintaining accurate records, reporting and documentation
- Identifying opportunities for service improvement and efficiencies
- Assisting with reporting, benchmarking and commercial reviews
- Supporting procurement projects, tender documentation, evaluations and supplier selection
About You
- Experience in client relationship management and/or contract management
- Strong interpersonal and communication skills
- Well organised, proactive and able to manage multiple priorities
- Comfortable working independently and remotely
Desirable Experience
- Education sector experience
- Facilities Management or catering sector experience
- Exposure to supplier or contract management
- Knowledge of procurement and tender processes
What's on Offer
- Salary of £45,000 - £49,000
- Flexible remote working arrangement
- Opportunity to work with schools and trusts across the UK
- A varied role with genuine impact on education service delivery
- A dynamic and growing organisation with ambitious plans
Relationship and Contract Manager employer: FY Recruitment
Join a dynamic and growing organisation that is dedicated to enhancing the quality of education services across the UK. As a Client Relationship & Contract Manager, you will enjoy flexible remote working arrangements while making a meaningful impact on schools and trusts. With a strong focus on employee growth, a supportive work culture, and opportunities to engage with key stakeholders, this role offers a rewarding career path in a sector that truly values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Relationship and Contract Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the hunt for a role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Understand their approach to client relationships and contract management, so you can show how you align with their mission.
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, being able to articulate your thoughts clearly and confidently will set you apart from the competition.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that could be perfect for you, and applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Relationship and Contract Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the role of Client Relationship & Contract Manager. Highlight your experience in client relationship management and any relevant achievements in contract management to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission. Be sure to mention any experience you have in the education sector or facilities management.
Show Off Your Communication Skills:Since this role is all about building relationships, make sure your written application showcases your strong communication skills. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at FY Recruitment
✨Know Your Stakeholders
Before the interview, research the schools and trusts the company works with. Understanding their needs and challenges will help you demonstrate how you can build strong relationships and support their goals.
✨Showcase Your Communication Skills
As a Client Relationship & Contract Manager, communication is key. Prepare examples of how you've effectively communicated with clients or stakeholders in the past, especially in resolving issues or managing expectations.
✨Be Proactive About Problem-Solving
Think of specific instances where you've identified opportunities for service improvement or resolved operational issues. Highlighting your proactive approach will show that you're ready to tackle challenges head-on.
✨Familiarise Yourself with KPIs
Since monitoring contract performance against KPIs is crucial, brush up on common KPIs in contract management. Be prepared to discuss how you've tracked and reported on performance metrics in previous roles.
