Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead card operations strategy and optimise processes for issuance and transactions.
- Company: Join FxPro, a dynamic fintech company with a diverse team across multiple global offices.
- Benefits: Enjoy medical insurance, pension schemes, gym coverage, birthday vouchers, and free snacks.
- Why this job: Be part of a fast-paced environment where your contributions directly impact success.
- Qualifications: Requires a degree and 10+ years in banking or fintech with strong card operations knowledge.
- Other info: Work closely with the COO to innovate and enhance card products for clients.
The predicted salary is between 72000 - 108000 £ per year.
Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.
As the Head of Cards Operations, you will lead the strategy, execution, and optimization of all card-related operational processes. This includes oversight of card issuance, transaction processing, cost efficiency, fraud operations, dispute management, scheme compliance, and partnerships with processors, card networks, and card manufacturers. The ideal candidate is deeply familiar with the operational demands of digital-native financial services and thrives in a high-growth, fast-paced environment.
Responsibilities- Ensure the smooth and timely cards issuance and re-issuance
- Create, improve, maintain, and monitor relationships with Card Schemes
- Handle Clients' Card requests
- Improve existing and suggest new card features
- Coordinate, monitor, and ensure the technical implementation with card processors and other Card Management systems
- Assist the BI team in identifying and structuring data from various vendors related to card transactions
- Work closely with the COO to deliver and maintain a competitive card product and new features for our clients
- Bachelor's degree in Business, Finance, Information Systems, Engineering, or a related field
- 10+ years of experience in banking or fintech, with a strong background in card operations
- Deep knowledge of card processing systems, regulations, and operational workflows
- Proven leadership experience managing large operational teams
- Strong understanding of card scheme rules (Visa, Mastercard, Amex, etc.)
- Excellent communication, problem-solving, and project management skills
- Experience with real-time card monitoring of global processors and implementation/migration
- Experience with principal membership and understanding of reward schemes
- Experience with VISA Direct and credit cards
- Knowledge of SQL and core banking systems
- Medical and Life Insurance
- Pension Scheme
- Fitness and Wellness: partial coverage for gym memberships
- Annual Season Ticket Loans
- Birthday vouchers (variety of certificates)
- Weekly team lunch
- Free snacks and beverages in the office
Head of Cards Operations | London, UK employer: FxPro
Contact Detail:
FxPro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Cards Operations | London, UK
✨Tip Number 1
Familiarise yourself with the latest trends in card operations and fintech. This will not only help you understand the industry better but also allow you to speak confidently about how you can contribute to FxPro's growth during interviews.
✨Tip Number 2
Network with professionals in the fintech space, especially those who have experience in card operations. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational processes in your previous roles. Highlight your leadership experience and any successful projects that demonstrate your ability to manage large teams effectively.
✨Tip Number 4
Research FxPro's current card offerings and think about innovative features you could suggest. Showing that you've done your homework and have ideas for improvement can set you apart from other candidates.
We think you need these skills to ace Head of Cards Operations | London, UK
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Head of Cards Operations position. Tailor your application to highlight your relevant experience in card operations and fintech.
Craft a Tailored CV: Your CV should reflect your 10+ years of experience in banking or fintech, focusing on your leadership roles and specific achievements in card operations. Use metrics to demonstrate your impact, such as improvements in efficiency or cost savings.
Write a Compelling Cover Letter: In your cover letter, express your passion for the fintech industry and your understanding of card processing systems. Mention specific projects or initiatives you've led that align with the responsibilities outlined in the job description.
Highlight Relevant Skills: Make sure to emphasise your knowledge of card scheme rules, SQL, and core banking systems. Discuss your problem-solving and project management skills, as these are crucial for the role.
How to prepare for a job interview at FxPro
✨Understand the Company Culture
Before your interview, take some time to research FxPro's company culture. With a diverse workforce and a dynamic environment, showing that you appreciate and can thrive in such a setting will impress the interviewers.
✨Demonstrate Your Expertise
Given the role's requirements, be prepared to discuss your extensive experience in card operations. Highlight specific examples of how you've successfully managed card issuance, transaction processing, and fraud operations in previous roles.
✨Showcase Leadership Skills
As the Head of Cards Operations, you'll need strong leadership abilities. Be ready to share instances where you've led large teams, resolved conflicts, or implemented new strategies that improved operational efficiency.
✨Prepare for Technical Questions
Since the role involves technical implementation with card processors, brush up on your knowledge of card processing systems and regulations. Expect questions about SQL and core banking systems, and be ready to discuss how you've used these in your past work.
