At a Glance
- Tasks: Deliver exceptional service while managing travel bookings and client communications.
- Company: Join a leading luxury travel company dedicated to creating unforgettable experiences.
- Benefits: Enjoy flexible working hours, competitive pay, and opportunities for growth.
- Other info: Opportunity to engage with affluent clients and travel industry professionals.
- Why this job: Be part of a dynamic team that values creativity and customer satisfaction in a fast-paced environment.
- Qualifications: Customer service experience in hospitality and proficiency in Microsoft Office are preferred.
The predicted salary is between 28800 - 43200 £ per year.
Position Summary
The Client Services Executive serves as the frontline to our affluent clientele and plays an integral part in the planning process of their travel. The Client Services Executive works closely with several departments to create every client experience and is responsible for establishing, building and maintaining long-term relationships. Overall, the Client Services Executive is responsible for providing impeccable customer service and ensuring that expectations are exceeded.
Position Summary
The Client Services Executive serves as the frontline to our affluent clientele and plays an integral part in the planning process of their travel. The Client Services Executive works closely with several departments to create every client experience and is responsible for establishing, building and maintaining long-term relationships. Overall, the Client Services Executive is responsible for providing impeccable customer service and ensuring that expectations are exceeded.
Duties & Responsibilities
- Provide world-class service during every interaction with our clientele
- Professionally handle a high volume of incoming calls and emails
- Manage all aspects of trip booking and planning – passenger paperwork, pet documentation, pre-flight briefing catering, ground transportation, special requests, B2B and other additional services
- Coordinate with Operations and external suppliers daily to ensure permits, slots, customs and airport handling have been secured in line with the client’s requirements
- Confirm day-of operations for customer flights, tracking flight status, catering, CTOTs, etc. Follow flights in progress to verify that catering, ground transportation, and other flight details are correct and provide updates to the customer as required
- Proactively communicate any changes, delays or other potential disservice concerns
- Respond quickly to any questions/inquires pertaining to scheduled trips, status of trips etc.
- Provide daily quality control of all trip details
- Work closely with sales and other internal departments to resolve conflicts or complaints and serve as a client advocate when appropriate
- Be able to prioritise objectives and multi-task effectively with focus on proactivity and attention to detail
- Have the readiness to fulfil airport visits to see off customers and/or prepare aircraft cabin, support ground staff in the event of complex / special event trips
- Perform other related duties and responsibilities as requested
Education & Experience
- Associate's degree (A. A.) or equivalent from two-year college or technical school in a service and/or hospitality field is preferred or equivalent combination of education and/or experience
- Extensive customer service experience in a high-end service industry
- Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)
- Knowledge of use and operation of standard office equipment
Required Skills & Qualifications
- Must possess the legal ability to work in the United Kingdom
- Have strong attention to detail
- The ability to work in a team atmosphere, and manage a flexible schedule
- The Client Services Executive will be required to demonstrate knowledge of FXAIR’s products and programs and have the ability to interpret contract information as it pertains to the specific customer
- Successful candidate must be able to respond calmly and handle many customers’ demands in a fast-paced environment
- Strong interpersonal, verbal/written/computer and presentation skills are necessary to perform job at the expected level
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Client Services Executive in Farnborough employer: FXAIR
FXAIR is an exceptional employer that offers a dynamic and collaborative work environment in the heart of London, where you can elevate your sales career in the private aviation sector. With a competitive salary, market-leading commission structure, and ample opportunities for career development within a prestigious international organisation, FXAIR fosters a culture of performance and inclusivity, ensuring that every employee can thrive while delivering outstanding service to high-net-worth clients worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Executive in Farnborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FXAIR. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FXAIR before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Executive in Farnborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FXAIR:Your cover letter is your chance to shine! Tell us why you want to work at FXAIR specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FXAIR!
How to prepare for a job interview at FXAIR
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
