Senior Charter Broker in London

Are you ready for new challenges and new opportunities? Join our team! FXAIR is a global leader in premium on-demand private jet charter solutions and memberships. Headquartered in London and New York, FXAIR serves clients around the world with a focus on delivering unparalleled white-glove service and meticulous attention to detail.

As part of Directional Aviation's OneSky family since 2018, FXAIR benefits from the expertise and resources of a network that includes industry leaders such as Sentient Jet and Flexjet. Clients trust FXAIR for its commitment to exceptional customer experiences, ensuring every flight reflects the highest standards of safety, reliability, and personalized service.

POSITION SUMMARY

The FXAIR Senior Charter Broker will possess the skills and qualities needed to build and maintain a portfolio of clients, ensuring that they are regularly exposed to the full suite of FXAIR and Flexjet products. The individual will have a strong background in sales and business development; although aviation experience is an advantage, it is by no means essential. A proven track record in successful account management is vital and should be accompanied by a desire to learn and progress within the organisation. The successful candidate will be self-motivated and able to thrive in a target-driven team environment. The role requires someone who is adaptable to change and can take direction from senior leadership.

DUTIES & RESPONSIBILITIES

• Proactive and measured outbound sales efforts to build and maintain a diverse client base.
• Maximise all inbound opportunities by offering tailored offerings and delivering profitable bookings.
• Ensure clients receive the right products and services for their current requirements.
• Regular engagement with the Flexjet sales team if the client is identified as having shared ownership potential.
• Commitment to delivering outstanding customer service.
• Owning and meeting/exceeding FXAIR targets and KPIs on Revenue/Margin/New Business/Referrals.
• Commitment to log all sales efforts via FXAIR Salesforce CRM.
• Ensure each inbound lead is handled swiftly, and professionally, with a clear focus on securing the business.
• A desire to maximise each charter opportunity whilst maintaining a focus on the long-term progression of the client.
• Take a dynamic approach to sales, pivoting with market trends and external challenges.
• Collaborate and build strong links with Client Service and Revenue Management teams.
• Be acutely aware of the importance of fostering long-term relationships with both clients and our supplier network.
• Diligent sourcing of aircraft through our One-Sky approved operator network, ensuring all options reflect the high levels of quality and service our clients come to expect.
• Liaising with our Revenue Management team to check on-fleet and managed solutions for each and every request.
• Successful management of charter bookings from enquiry to Client Services handover.
• Embody the brand and make a positive contribution to the FXAIR Culture.

EDUCATION & EXPERIENCE

• BA degree or equivalent from a two-year college or technical school in a service and/or hospitality field is preferred, or equivalent combination of education and experience.
• Experience in the business aviation industry is preferred.
• Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook).
• Language skills are advantageous.

REQUIRED SKILLS & QUALIFICATIONS

• Must possess the legal ability to work in the European Union.
• Be prepared to make regular visits to corporate offices.
• Have strong attention to detail.
• The ability to work in a team atmosphere, and manage a flexible schedule.
• Possess the ability to grow and thrive in a performance driven culture where communication and teamwork are keys to success.

SCHEDULE

Ability and willingness to work early & late shifts, weekends, holidays, and additional hours as required.