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- Tasks: Deliver world-class service and manage travel planning for affluent clients.
- Company: Join a dynamic team in the luxury travel industry.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be the face of exceptional service and create unforgettable experiences.
- Qualifications: Customer service experience and strong attention to detail required.
- Other info: Fast-paced environment with a focus on teamwork and client satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready for new challenges and new opportunities? Join our team! The Client Services Executive serves as the frontline to our affluent clientele and plays an integral part in the planning process of their travel. The Client Services Executive works closely with several departments to create every client experience and is responsible for establishing, building and maintaining long‑term relationships. Overall, the Client Services Executive is responsible for providing impeccable customer service and ensuring that expectations are exceeded.
DUTIES & RESPONSIBILITIES
- Provide world‑class service during every interaction with our clientele.
- Professionally handle a high volume of incoming calls and emails.
- Manage all aspects of trip booking and planning – passenger paperwork, pet documentation, pre‑flight briefing catering, ground transportation, special requests, B2B and other additional services.
- Coordinate with Operations and external suppliers daily to ensure permits, slots, customs and airport handling have been secured in line with the client’s requirements.
- Confirm day‑of operations for customer flights, tracking flight status, catering, CTOTs, etc.
- Follow flights in progress to verify that catering, ground transportation, and other flight details are correct and provide updates to the customer as required.
- Proactively communicate any changes, delays or other potential disservice concerns.
- Respond quickly to any questions/inquiries pertaining to scheduled trips, status of trips etc.
- Provide daily quality control of all trip details.
- Work closely with sales and other internal departments to resolve conflicts or complaints and serve as a client advocate when appropriate.
- Be able to prioritise objectives and multi‑task effectively with focus on proactivity and attention to detail.
- Have the readiness to fulfill airport visits to see off customers and/or prepare aircraft cabin, support ground staff in the event of complex / special event trips.
- Perform other related duties and responsibilities as requested.
EDUCATION & EXPERIENCE
- Associate’s degree (A. A.) or equivalent from a two‑year college or technical school in a service and/or hospitality field is preferred or equivalent combination of education and/or experience.
- Extensive customer service experience in a high‑end service industry.
- Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook).
- Knowledge of use and operation of standard office equipment.
REQUIRED SKILLS & QUALIFICATIONS
- Must possess the legal ability to work in the United Kingdom.
- Have strong attention to detail.
- The ability to work in a team atmosphere, and manage a flexible schedule.
- The Client Services Executive will be required to demonstrate knowledge of FXAIR’s products and programs and have the ability to interpret contract information as it pertains to the specific customer.
- Successful candidate must be able to respond calmly and handle many customers’ demands in a fast‑paced environment.
- Strong interpersonal, verbal/written/computer and presentation skills are necessary to perform a job at the expected level.
Client Services Executive in Farnborough employer: FXAir Europe
Contact Detail:
FXAir Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive in Farnborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Services Executive role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by role-playing common questions with a friend or family member. Focus on showcasing your customer service skills and how you handle high-pressure situations, just like you'd need to in this role.
✨Tip Number 3
Stay proactive! After applying through our website, follow up with a friendly email to express your enthusiasm for the position. It shows initiative and keeps you on their radar.
✨Tip Number 4
Be ready to shine! When you get that interview, come prepared with examples of how you've provided world-class service in the past. Highlight your attention to detail and ability to multitask, as these are key for a Client Services Executive.
We think you need these skills to ace Client Services Executive in Farnborough
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Client Services Executive role. Highlight your relevant experience in customer service and any specific skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the kind of service we provide to our clients.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the latest opportunities there!
How to prepare for a job interview at FXAir Europe
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role of Client Services Executive.
✨Showcase Your Customer Service Skills
As a Client Services Executive, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a client. Highlight your ability to handle high-pressure situations and how you maintained professionalism while exceeding client expectations.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. During the interview, be ready to discuss how you manage multiple tasks without losing focus. You might even want to share a specific instance where your attention to detail made a significant difference in a project or client interaction.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and what success looks like in the Client Services Executive role. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s success.
