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- Tasks: Lead the Wellness Spa team to deliver exceptional guest experiences and operational excellence.
- Company: Join Fairmont Windsor Park, a stunning five-star hotel in the heart of English countryside.
- Benefits: Enjoy competitive salary, 28 days holiday, free meals, and discounts at Arora Hotels.
- Other info: Exciting career progression within the Arora group and recognition for long service.
- Why this job: Be part of a dynamic team in a luxurious environment with growth opportunities.
- Qualifications: Excellent communication skills and a passion for high-quality service.
The predicted salary is between 30000 - 40000 £ per year.
Salary - Competitive! Holiday – 28 days holiday, enhanced after 5 years of service. But there’s more... Free meals on duty. Uniform offered and dry cleaned. Complimentary on-site parking is available whilst on duty. Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station. Discounted employee friends & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties. Introduce a friend scheme. Cycle 2 work scheme. UK attraction discounts @ Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme. Arora star employee recognition. Long service recognition award.
About us... Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five‑star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities.
A bit about what you will do... The Wellness Spa Reception Manager is responsible for leading the Wellness Spa Concierge and Wellness Spa attendant teams to operational excellence. Recognise arrivals of all VIP guests & Wellness Spa members arriving in both the Wellness Spa and hotel. Responsible for driving the guest experience and communication amongst the colleagues, orchestrating a smooth guest sequence delivery. Ensure guest/member preferences and special requests are accommodated to the best of the property’s abilities. Support strategic initiatives for the Wellness Spa and wellness areas. Duty manager on shift for Wellness Spa in the absence of HOD. Train Wellness Spa concierge team to ensure they deliver outstanding guest service.
More about you... Providing high-quality service comes naturally to you. Excellent communication and interpersonal skills. A smart and professional appearance. You value being part of a team and supporting your colleagues. Ability to work without direct supervision. Most of all, you will have an approachable, positive, and proactive manner.
Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Head Spa Receptionist employer: FWP-Spa
Contact Detail:
FWP-Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Spa Receptionist
✨Tip Number 1
Get to know the company! Research Fairmont Windsor Park and its values. When you walk in for your interview, show that you understand their commitment to high-quality service and how you can contribute to that vibe.
✨Tip Number 2
Practice your communication skills! As a Head Spa Receptionist, you'll need to connect with guests and colleagues alike. Role-play common scenarios with a friend to boost your confidence and ensure you come across as approachable and professional.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a five-star environment. Make sure your outfit is smart and professional, reflecting the elegance of the hotel while also being comfortable enough to move around during your shift.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Head Spa Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Head Spa Receptionist role. Highlight your relevant experience and skills that align with our values at Fairmont Windsor Park. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Avoid jargon and focus on what makes you a great fit for the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FWP-Spa
✨Know the Company Inside Out
Before your interview, take some time to research Fairmont Windsor Park. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Head Spa Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your communication skills and how you handle difficult situations with grace and professionalism.
✨Dress to Impress
First impressions matter! Make sure to dress smartly and professionally for your interview. Since the role involves representing a luxury spa, your appearance should reflect the high standards of the establishment. A polished look will demonstrate your understanding of the role's expectations.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the company.