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- Tasks: Supervise reservations, manage call centre functions, and ensure seamless guest service.
- Company: Join a leading 5-star luxury hotel with a focus on excellence.
- Benefits: Up to £32,000 salary, 28 days holiday, free meals, and on-site parking.
- Other info: Enjoy career growth opportunities and a vibrant work environment.
- Why this job: Lead a dynamic team and enhance guest experiences in a luxury setting.
- Qualifications: Previous leadership experience in reservations and strong communication skills.
The predicted salary is between 32000 - 32000 £ per year.
Salary – Up to £32,000
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more…
- Free meals on duty
- Uniform offered and dry cleaned
- Complimentary on-site parking is available whilst on duty
- Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station
- Discounted employee friends
Responsibilities:
- Manage the call center function, oversee the handling of reservations and provide seamless service to our guests and colleagues.
- Have full knowledge of the Accor Live Limitless program, membership tiers, benefits, enrollment, suite night certificate, and points for burn.
- Supervise the responsible use of all available systems including PMS (Property Management System), telephone system, Knowcross, fax, etc.
- Train, lead, guide and direct the efforts of the Reservation Agents.
- Complete audits on telephone call standards related to the Reservations process.
- Consistently offer professional, friendly and engaging service.
- Maintain the upkeep of all telephone and related equipment within the reservations office to ensure maximum efficiency.
- Maintain information confidentiality.
- Attend regularly scheduled departmental meetings.
- Schedule colleagues in accordance with the departmental budget.
- Promote and lead a service-driven, results-driven work environment.
- Follow department policies, procedures and service standards.
- Follow all safety policies and promote a safe work environment.
More about you:
- Previous leadership experience in Reservations in a 5-star luxury environment preferred.
- University/College degree in a related hospitality discipline is an asset.
- Excellent written and verbal communication and leadership skills.
- Computer literate.
Reservations Supervisor in Surrey employer: FWP-Reservations
Contact Detail:
FWP-Reservations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Supervisor in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in reservations. A friendly chat can lead to insider info about job openings that might not be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to reservations and leadership. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've successfully managed reservations or led a team in the past. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Reservations Supervisor in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Reservations Supervisor role. Highlight your previous leadership experience in reservations and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of your achievements in a 5-star luxury environment and how they relate to the responsibilities listed in the job description.
Show Off Your Communication Skills: Since excellent written communication is key for this position, make sure your application is clear, concise, and free of errors. We love a well-structured application that reflects your professionalism and attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at FWP-Reservations
✨Know Your Stuff
Make sure you’re well-versed in the Accor Live Limitless programme and its benefits. Brush up on your knowledge of the Property Management System (PMS) and any other relevant software. This will show that you’re not just a great candidate, but also someone who can hit the ground running.
✨Showcase Your Leadership Skills
Since previous leadership experience is preferred, be ready to share specific examples of how you've successfully led a team in a reservations setting. Highlight your ability to train and guide others, as well as how you’ve maintained high service standards.
✨Engage with Enthusiasm
During the interview, demonstrate your passion for providing excellent customer service. Use friendly and engaging language, and don’t hesitate to share stories that illustrate your commitment to creating a seamless experience for guests and colleagues alike.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might want to ask about the team dynamics or how success is measured in the Reservations department.