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- Tasks: Create a warm atmosphere for guests and manage check-in/check-out efficiently.
- Company: Join the prestigious Fairmont Windsor Park, a stunning five-star hotel.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and career growth opportunities.
- Other info: Exciting career progression within the Arora group awaits you.
- Why this job: Be part of a dynamic team in a beautiful countryside setting.
- Qualifications: Strong communication skills and a passion for excellent service.
The predicted salary is between 22000 - 26000 £ per year.
Holiday – 28 days holiday, enhanced after 5 years of service. Free meals on duty. Uniform offered and dry cleaned. Complimentary on-site parking is available whilst on duty. Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station. Discounted employee friends & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties. Introduce a friend scheme. Cycle 2 work scheme. UK attraction discounts @ Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme. Arora star employee recognition. Long service recognition award.
About us... Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities.
A bit about what you will do... Night Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests, ensuring every guest receives excellent service throughout their stay.
- Greet our guests with a warm welcome and an infectious smile.
- Manage check‑in and check‑out procedures efficiently.
- Provide guests with information about hotel facilities, services, and local area.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Work closely with other departments to ensure seamless guest experiences.
- Answering calls, allocating rooms, and preparing guests’ bills.
More about you... Providing high‑quality service comes naturally to you. Strong organisational skills and attention to detail. Very good at multi‑tasking and remaining calm under pressure. Excellent communication skills with a high standard of written and spoken English. A smart and professional appearance. You value being part of a team and supporting your colleagues. Most of all, you will have an approachable, positive, and proactive manner. 5‑star hotel experience in a similar role is a real advantage. Opera PMS experience is a plus.
Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Compensation: Competitive salary
Night Receptionist employer: FWP- Front Office
Contact Detail:
FWP- Front Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Receptionist role.
✨Tip Number 2
Show off your personality! When you get that interview, let your warm and inviting nature shine through. Remember, they’re looking for someone who can create a great atmosphere for guests, so be yourself and bring that infectious smile!
✨Tip Number 3
Do your homework! Familiarise yourself with Fairmont Windsor Park and its offerings. Knowing about their facilities and services will help you answer questions confidently and show your genuine interest in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Fairmont Windsor Park. Don’t miss out on this opportunity!
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, we’re all about creating a welcoming atmosphere for our guests.
Tailor Your Application: Make sure to tailor your application specifically for the Night Receptionist role. Highlight your relevant experience and skills that match what we’re looking for, like your organisational skills and ability to handle guest inquiries. This shows us you’ve done your homework!
Keep It Professional Yet Approachable: While we love a friendly tone, it’s important to maintain professionalism in your application. Use clear and concise language, and make sure to proofread for any typos or errors. A polished application reflects your attention to detail, which is key in our industry.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position and our amazing perks!
How to prepare for a job interview at FWP- Front Office
✨Know the Hotel Inside Out
Before your interview, take some time to research Fairmont Windsor Park. Familiarise yourself with their facilities, services, and the local area. This will not only show your genuine interest but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your People Skills
As a Night Receptionist, you'll be the face of the hotel during the night shift. Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved guest issues or created a welcoming atmosphere—these stories will highlight your suitability for the role.
✨Demonstrate Your Organisational Skills
The job requires strong organisational skills and the ability to multitask. Be ready to discuss how you manage your time effectively, especially under pressure. You might even want to share specific strategies or tools you use to stay organised during busy periods.
✨Dress to Impress
First impressions matter, especially in a five-star environment. Make sure you dress smartly and professionally for your interview. This not only reflects your understanding of the hotel's standards but also shows that you take the opportunity seriously.