Head of Clinical Excellence

About Duncan & Todd

Duncan and Todd are the leading sight and hearing care specialists in Scotland. In operation for over 50 years, the Group encompasses over 40 retail branches, a multi-million pound ophthalmic lens manufacturing laboratory, and a corporate eyecare provision. The group is committed to providing the very best of care and service to its communities.

Our aim since day one has always been to provide accessible, professional, quality eye and hearing care to local communities – irrespective of whether you live in a city or rural location, and with 43 practices across Scotland there will be one near you.

About the role

We are looking for a Head of Clinical Excellence who will be accountable and responsible for clinical compliance and achieving our brand value of clinical excellence across the group, reporting into the Chief Commercial Officer.

You are likely to be already working in our sector as an optometrist or in a similar, closely related field such as audiology, and will have a working knowledge of the relevant external bodies and regulators.

Key responsibilities

• Provide clinical supervision for staff ensuring the provision of ongoing education and training
• Ensure clinical equipment and processes are fit for purpose, to support compliance and professional standards
• Ensure clinical team are engaged and informed about company strategy and plans
• Advise the board in advance of any changes to clinical requirements or developments
• Represent D&T on all clinical bodies. e.g. Optometry Scotland
• Support clinical staff recruitment
• Champion Pre-reg and students onboarding and support
• Suggest commercial developments in the clinical arena
• Advise retail management and represent clinical team on agreeing updated customer journey blueprints

This is an exciting time to join D&T as we go through huge growth and transition, and you will have the opportunity to really make an impact and be part of our journey.

You will spend time in the field, travelling across our national branch network.

Location is flexible, with at least 1 day a week required in our Aberdeen HQ.