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- Tasks: Provide remote service and support for mining equipment, ensuring client satisfaction.
- Company: Join a successful business in the mining/mineral processing industry.
- Benefits: Competitive pay, flexible remote work, and minimal weekend shifts.
- Other info: Opportunity for travel and professional growth in a supportive team.
- Why this job: Make an impact while working with cutting-edge technology in a dynamic environment.
- Qualifications: Mechanical knowledge and experience in equipment commissioning and service required.
The predicted salary is between 30000 - 40000 £ per year.
FuzeHR is now hiring a Service Technician/Service Engineer based in the UK! This is an exciting opportunity to join a highly successful business in the mining/mineral processing equipment space. The successful Service Engineer will provide post sales service, commissioning, and client support for company supplied equipment in domestic and international locations.
No need to report into an office or shop daily, this is a fully remote opportunity involving work on customer sites & from home. Competitive compensation (dependent on experience and qualifications)! M-F, day shift schedule with minimal requirement to work evening or weekends.
- Work from home while not servicing customer equipment!
- Post-sales support, including client follow-up and training.
- Identify issues in the field and resolve them; Write service reports and commissioning checklists upon trip completion.
- Create procedures, instructions, reports, training information which may include manuals, PowerPoint, and videos.
- Act as a content expert for Technical Writing department; support their development of manuals, procedures and documentation.
- Follow-up on action items identified during commissioning or service trips.
- Generate reports for the Parts Team, help coordinate and support work processes.
- Assist with larger projects including assembly, teardown and coordination; Assist QA department with quality inspections.
- Handle warranty claims; aid other company departments (Quality, Procurement, etc.) if local support is required.
Good mechanical knowledge or mechanical aptitude; Experience with equipment commissioning and service. Able to read, follow, and understand mechanical (assembly) and electrical drawings. Clear communication with clients and peers on equipment installation, operation, maintenance, and repair. Looks to develop and stays up to date with required training including but not limited to White Card, Senior first aid, HSR, electrical safety, mineral processing, automation.
Use and understand various Automation software; Proficient in MS Word, Excel, PowerPoint and Adobe Acrobat or other PDF editors. Able and willing to travel domestically and internationally on short notice and up to 50% of the time. Hold a valid Australian passport and maintain good standing. When working onsite, able to match client hours which may require working 10-12 hour shifts. Flexible with work/personal life balance to communicate with Langley head office at inconvenient times due to the time difference.
Bonus Points:
- Millwright (apprentice program)
- Electrician (apprentice program)
- Multiple languages
Ability to recognize when to ask for help. Flexible to work in a small/medium-sized business.
Technicus / Service Technicus employer: Fuze HR Solutions
Contact Detail:
Fuze HR Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technicus / Service Technicus
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or through professional groups. We all know that sometimes it’s not just what you know, but who you know that can land you that Service Technician gig.
✨Tip Number 2
Prepare for those interviews by practising common questions related to service and technical support. We recommend role-playing with a friend or using online resources to get comfortable discussing your mechanical knowledge and troubleshooting skills.
✨Tip Number 3
Show off your skills! If you’ve got experience with equipment commissioning or technical writing, make sure to highlight that in conversations. We want to see how you can bring value to the team, so don’t be shy about sharing your successes.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Technicus / Service Technicus
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Technician role. Highlight your mechanical knowledge, experience with equipment commissioning, and any relevant training you've completed. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this opportunity and how your background makes you a great fit. Don’t forget to mention your flexibility and willingness to travel, as these are key for us.
Show Off Your Communication Skills: Since clear communication is crucial in this role, make sure your application reflects your ability to convey information effectively. Whether it's through your writing style or examples of past experiences, we want to see that you can communicate well with clients and peers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Fuze HR Solutions
✨Know Your Stuff
Make sure you brush up on your mechanical knowledge and experience with equipment commissioning. Be ready to discuss specific examples from your past work that showcase your skills in troubleshooting and resolving issues in the field.
✨Show Off Your Communication Skills
Since this role involves clear communication with clients and peers, prepare to demonstrate how you've effectively communicated technical information in the past. Think of scenarios where you had to explain complex concepts simply or train others.
✨Be Ready for Remote Work Questions
As this is a fully remote position, be prepared to discuss how you manage your time and stay productive while working from home. Share any tools or strategies you use to keep organised and maintain a good work-life balance.
✨Highlight Your Flexibility
This job requires travel and adaptability to different schedules. Be ready to talk about your willingness to travel and how you've successfully managed varying work hours in previous roles. Mention any experiences that show your ability to adapt to changing situations.