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- Tasks: Provide post-sales service and support for mining equipment, both remotely and on-site.
- Company: Join a successful business in the mining/mineral processing equipment industry.
- Benefits: Competitive pay, remote work flexibility, and a Monday to Friday schedule.
- Other info: Opportunity for travel and personal growth in a supportive team.
- Why this job: Make an impact while working with cutting-edge technology in a dynamic environment.
- Qualifications: Mechanical knowledge, experience in equipment commissioning, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
FuzeHR is now hiring a Service Technician/Service Engineer based in the UK! This is an exciting opportunity to join a highly successful business in the mining/mineral processing equipment space. The successful Service Engineer will provide post sales service, commissioning, and client support for company supplied equipment in domestic and international locations. No need to report into an office or shop daily, this is a fully remote opportunity involving work on customer sites & from home. Apply today!
What are the Perks?
- Competitive compensation (dependent on experience and qualifications)!
- M-F, day shift schedule with minimal requirement to work evening or weekends
- Work from home while not servicing customer equipment!
What are the Responsibilities?
- Post-sales support, including client follow-up and training
- Identify issues in the field and resolve them; look for areas of improvement; bring forward ideas or solutions
- Write service reports and commissioning checklists upon trip completion
- Create procedures, instructions, reports, training information which may include manuals, PowerPoint, and videos
- Act as a content expert for Technical Writing department; support their development of manuals, procedures and documentation
- Follow-up on action items identified during commissioning or service trips
- Assist with Falcon SB bowl refurbishment program; generate reports for the Parts Team, help coordinate and support work processes
- Assist with larger projects including assembly, teardown and coordination; lead and direct a third party vendor to fabricate and assemble company equipment
- Assist with shop assembly when resources require it; this may be in Perth, Langley, Montreal, or at an international vendor
- Assist QA department with quality inspections
- Handle warranty claims; disposition and needed actions to see process to completion using new procedures
- Test company equipment after assembly; follow FAT (factory acceptance test) steps; bring forward any concerns and ensure corrections
- Assist with spare parts orders (packing, picking, communication with Langley, etc.); aid with annual inventory count; aid other company departments (Quality, Procurement, etc.) if local support is required
What are the Requirements?
- Good mechanical knowledge or mechanical aptitude; follows company and client safety protocols; best practices; follows procedures; ability to follow directions; continued growth and development
- Experience with equipment commissioning and service
- Experience with analysing and troubleshooting machinery both mechanically and electrically (Low Voltage)
- Able to read, follow, and understand mechanical (assembly) and electrical drawings
- Clear communication with clients and peers on equipment installation, operation, maintenance, and repair
- Understand how to see a job through and adjust your schedule to suit the task at hand
- Demonstrates personal leadership; looks to develop and stays up to date with required training including but not limited to White Card, Senior first aid, HSR, electrical safety, mineral processing, automation
- Use and understand various Automation software; be able to clearly understand directions if being instructed on a program change
- Proficient in MS Word, Excel, PowerPoint and Adobe Acrobat or other PDF editors
- Able and willing to travel domestically and internationally on short notice and up to 50% of the time. Destinations may be underdeveloped
- Hold a valid Australian passport and maintain good standing
- When working onsite, able to match client hours which may require working 10-12 hour shifts
- Flexible with work/personal life balance to communicate with Langley head office at inconvenient times due to the time difference
Bonus Points
- Millwright (apprentice program)
- Electrician (apprentice program)
- Mineral Processing or mine experience
- Multiple languages
Personal Attributes
- Self-starter, proactive and motivated
- Ability to deliver under pressure or in uncomfortable conditions
- Dependable, trustworthy, accountable; owns mistakes and learns from them
- Works well both independently and with others in a team
- Able to accept and grow from constructive criticism
- Well organized and able to prioritize activities
- Confident in making decisions, some of which may not be well received; diplomatic approach to ensure work gets done
- Ability to recognize when to ask for help
- Flexible to work in a small/medium-sized business
Field Service Technician employer: Fuze HR Solutions
Contact Detail:
Fuze HR Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Network like a pro! Reach out to folks in the mining and mineral processing industry on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy about asking for informational interviews. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects, service reports, or any technical writing you've done. This is your chance to demonstrate your mechanical knowledge and problem-solving abilities, making you stand out to potential employers.
✨Tip Number 3
Prepare for those interviews! Research common questions for Field Service Technicians and practice your responses. Be ready to discuss your experience with equipment commissioning and troubleshooting, as well as how you handle client communication and support.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for jobs that match your skills. Plus, it shows you're serious about joining our team. Don’t miss out on this opportunity—get your application in today!
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Field Service Technician role. Highlight your relevant experience in mechanical knowledge, troubleshooting, and client communication. We want to see how you fit into our team!
Show Off Your Skills: Don’t hold back on showcasing your technical skills! Mention your experience with equipment commissioning, automation software, and any relevant certifications. This is your chance to shine, so let us know what you bring to the table.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, just like you’ll need with clients!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Fuze HR Solutions
✨Know Your Equipment
Before the interview, brush up on your knowledge of mining and mineral processing equipment. Familiarise yourself with common issues and solutions, as well as the latest technologies in the field. This will show your passion and expertise, making you stand out.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples where you've identified and resolved mechanical or electrical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and ability to think on your feet.
✨Showcase Your Communication Skills
Since this role involves client interaction, practice articulating complex technical information clearly and concisely. Be ready to explain how you would communicate with clients about equipment installation and maintenance, ensuring they feel supported and informed.
✨Be Ready for Travel Questions
Given the travel requirements of the job, be prepared to discuss your flexibility and willingness to travel domestically and internationally. Share any previous experiences that demonstrate your adaptability and readiness to work in various environments.