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- Tasks: Partner with clients to design and deploy AI teams that solve real-world challenges.
- Company: Futuria is an innovative AI startup focused on enhancing human-agent collaboration.
- Benefits: Enjoy flexible work options, competitive salary, and a collaborative culture.
- Why this job: Shape the future of AI while working on impactful projects in a dynamic environment.
- Qualifications: Strong client-facing skills, technical aptitude, and excellent communication are essential.
- Other info: Ideal for those who thrive in ambiguity and enjoy problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
Futuria is at the forefront of agentic AI—designing and delivering autonomous AI teams that work alongside humans to solve real-world problems. As demand for these solutions grows, we are looking for dynamic, curious, and thoughtful professionals to join our Client Success team.
This role is ideal for someone who thrives in ambiguity and has a track record of turning complex challenges into structured solutions. You may not have built an AI Agent before—but if you’ve worked in customer-facing roles like consulting, solution engineering, customer success, or technical delivery, you already have the core skills we value.
You’ll work closely with clients to understand their goals, design AI agent teams to meet those needs, and iterate rapidly to improve performance. This is a unique opportunity to shape the future of AI-human collaboration.
Key Responsibilities- Partner directly with clients to deeply understand their use cases, goals, and operational workflows
- Design, configure, and deploy agentic AI teams tailored to each business challenge
- Test and iterate agent behaviors in both sandbox and live environments to ensure performance and accuracy
- Troubleshoot bugs, flag usability issues, and identify product gaps—collaborating closely with engineering and product teams
- Recommend enhancements and new features to improve platform capability and customer outcomes
- Work with relational databases and structured data to inform agent decision logic and configurations
- Lead demos of agent capabilities to internal stakeholders and client teams to build adoption and alignment
We’re looking for someone who thrives in uncharted territory. You enjoy solving problems that don’t come with instructions, and you’re excited by the chance to shape something new.
Essential:- Strong ability to translate business needs into real-world solutions in a client-facing role
- Comfortable working in technical domains, learning new tools, concepts, and terminology quickly
- Experience with configurable platforms, automation tools, or AI-based applications
- Excellent communication skills, with the ability to lead engaging demos and workshops
- Analytical mindset with strong attention to detail during testing and refinement
- Exposure to GenAI or Agentic AI—professionally or through personal exploration
- Experience influencing product roadmaps or feature development
- Background in business analysis, solution consulting, technical sales, customer support, or implementation roles
- Experience working across departments on enterprise software or AI solutions
- Familiarity with frameworks like Value Stream Mapping or Lean Process Optimisation
- Deliver well-functioning agent teams that consistently meet or exceed client expectations
- Identify and communicate bugs or enhancement opportunities clearly and in a timely manner
- Act as a trusted translator between clients and technical teams to drive improved outcomes
- Help enable repeatable onboarding and configuration processes through knowledge sharing and documentation
- Join a mission-driven, high-growth AI startup redefining how humans and intelligent agents collaborate
- Work on cutting-edge AI products that create measurable impact in the real world
- Thrive in a collaborative, curious, and innovation-first culture
- Enjoy flexible work arrangements (remote/hybrid), with regular in-person team meetups in London
- Competitive salary and benefits package
Contact Detail:
Futuria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in AI and agentic AI. Understanding the technology and its applications will help you engage more effectively with clients and demonstrate your expertise during interviews.
✨Tip Number 2
Prepare to discuss your experience in client-facing roles by highlighting specific examples where you've successfully translated business needs into solutions. This will showcase your ability to understand and meet client expectations.
✨Tip Number 3
Brush up on your technical skills, especially around configurable platforms and automation tools. Being able to speak confidently about these technologies will set you apart from other candidates.
✨Tip Number 4
Practice leading demos or workshops, as this role requires excellent communication skills. Being able to convey complex information clearly will be crucial in building trust with clients and internal teams.
We think you need these skills to ace Client Success Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Client Success Engineer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise your customer-facing roles, particularly in consulting, solution engineering, or technical delivery. Provide specific examples of how you've turned complex challenges into structured solutions in previous positions.
Showcase Technical Skills: Mention any experience you have with configurable platforms, automation tools, or AI-based applications. If you have familiarity with relational databases or frameworks like Value Stream Mapping, be sure to include that as well.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also demonstrates your analytical mindset and problem-solving abilities. Use this opportunity to explain why you're excited about shaping the future of AI-human collaboration.
How to prepare for a job interview at Futuria
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Client Success Engineer. Familiarise yourself with how AI teams operate and the specific challenges clients face. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past roles where you've successfully tackled complex problems. Highlight your ability to turn ambiguity into structured solutions, as this is a key trait they are looking for in candidates.
✨Communicate Effectively
Since excellent communication skills are essential for this role, practice explaining technical concepts in simple terms. Be ready to demonstrate your ability to lead engaging demos and workshops, as this will be crucial in your interactions with clients.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to AI and client success. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values, especially regarding innovation and collaboration.
