At a Glance
- Tasks: Lead the transformation of festival merch into a year-round rock fashion brand.
- Company: Slam Dunk, a top name in the UK live music scene.
- Benefits: Competitive salary, creative freedom, and opportunities for international growth.
- Other info: Fast-paced environment with exciting career advancement potential.
- Why this job: Join a vibrant team and shape the future of alternative music fashion.
- Qualifications: Experience in e-commerce, product development, and a passion for alternative music.
The predicted salary is between 40500 - 49500 £ per year.
Slam Dunk are a leading name in the UK live music industry, focused on the genres of pop-punk, emo, punk, ska, hardcore and metalcore.
THE ROLE
Working on a significant project to develop our existing online retail offer slamdunk.world from a festival merch site to a year-round rock fashion brand in its own right. It's a role for someone commercially sharp and creatively driven who can manage a fast-moving festival merchandise operation alongside the development of a longer-term retail operation with ambitions to scale internationally. The successful candidate will be working with the support and resources of the wider Futuresound Group team to identify retail opportunities across the group as the role develops.
Responsibilities
- Brand and product development
- Build and deliver the seasonal product roadmap across festival merchandise, evergreen clothing ranges, accessories and music formats
- Originate range concepts and creative direction, briefing and managing third-party designers to bring them to life
- Identify and negotiate third-party brand partnerships, collaborations and licensed product opportunities
- E-commerce and trading
- Run the day-to-day management and ongoing development of the Shopify store, including site experience, merchandising, product content and conversion performance
- Use customer and sales data to inform range planning and buying decisions
- Create a process for managing customer service enquiries using existing platforms
- Supply chain and operations
- Manage relationships with merchandise suppliers, garment manufacturers, print partners and fulfilment providers, negotiating terms and holding partners to quality and delivery standards
- Manage stock levels and ordering with suppliers
- Live and festival retail
- Lead the merchandise operation at Slam Dunk Festival working with the festival operations team on delivery
Experience Required
- An understanding and experience of using E-Commerce platforms
- A track record of developing product ranges from concept to delivery, working with designers and manufacturers
- Experience managing supplier relationships at various levels of scale
- Knowledge of and enthusiasm for the alternative music scene and its audience
- Apparel, streetwear or fashion retail background, particularly in buying
- Experience of live event or pop-up retail
- Experience managing third party designers or artists
- Experience of music merchandise licensing or artist product
General Manager - Slam Dunk Retail in Leeds employer: Futuresound Group
Slam Dunk is an exceptional employer in the vibrant UK live music industry, offering a dynamic work environment that fosters creativity and commercial acumen. With a strong focus on employee growth, team collaboration, and the opportunity to shape a year-round rock fashion brand, employees benefit from a supportive culture that values innovation and passion for music. Located at the heart of the alternative music scene, working here means being part of a community that celebrates individuality and artistic expression.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Slam Dunk Retail in Leeds
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Futuresound Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Futuresound Group!
We think you need these skills to ace General Manager - Slam Dunk Retail in Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Futuresound Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Futuresound Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Futuresound Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Futuresound Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
