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For Companies At a Glance
- Tasks: Help students enrol by verifying documents and guiding them through the process.
- Company: QA is dedicated to making higher education accessible for everyone, offering diverse courses.
- Benefits: Full-time hours with a supportive team in a vibrant Birmingham city centre location.
- Why this job: Join a mission-driven team that values diversity and student success in a fast-paced environment.
- Qualifications: Strong admin skills, excellent IT knowledge, and great communication abilities are essential.
- Other info: This is a 6-week fixed-term contract starting early September; apply now!
The predicted salary is between 30000 - 42000 £ per year.
General information
Reference
1000009109
Vacancy details
Talent pool
Operations – HE – Professional Services
Title
Student Enrolment Advisor
Contract type
QA HE Ltd FTC
Job advert
Student Enrolment Advisor within our Compliance Team
6-Week Fixed Term Contract Fulltime Mon-Friday 9am-5.30pm
On Campus Customer Service Role
Birmingham City Centre
Do you have experience within a busy student facing or customer support environment? Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you!
About our role: You will be responsible for verifying the eligibility of prospective students to study in our institution, ensuring student documents are all in order as required. Additionally, you will guide students through the enrolment process, providing essential information and support to facilitate a seamless transition into their chosen programs.
Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST!
Start date early September
Bring your experience:
Good administration skills with high attention to detail.
Excellent knowledge of Microsoft Office applications, in particular, Excel and Word.
Excellent written and oral communication and interpersonal skills.
Managing a busy and varied workload, in a pressurised environment, adhering to deadlines.
Exceptional problem-solving skills with the ability to work on own initiative.
Ability to use initiative when required.
A little more about QA:
Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.
Apply now – here’s how!
Simply hit the apply button.
Equal Opportunities
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
We look forward to hearing from you!
The successful candidate will undertake a Basic DBS check.
#customerservice
#administration
#education
#excel
#qahighereducation
#enrolment
#birmingham
#students
#graduate
Vacancy location
Location
West Midlands, Birmingham, Birmingham (Louisa Ryland House)
Handled by
Handled by
- Michaela Cassa – QA
- Usman Mahmood
- Jack Vines – QA
Primary handler
Jack Vines – QA
Last name
Vines – QA
Forename
Jack
QArecruitment@talentsoft.com
#J-18808-Ljbffr
Student Enrolment Advisor employer: Futureshaper.com
Contact Detail:
Futureshaper.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Enrolment Advisor
✨Tip Number 1
Familiarise yourself with the enrolment process and the specific requirements for prospective students. Understanding the common challenges they face will help you provide better support during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in a fast-paced environment. Be prepared to share examples of how you've successfully managed multiple tasks while maintaining a high level of service.
✨Tip Number 3
Showcase your IT skills, particularly with Microsoft Office applications like Excel and Word. You might be asked to demonstrate your proficiency, so consider preparing a quick example of how you've used these tools effectively in past roles.
✨Tip Number 4
Research QA and its mission to support diverse learners. Being able to articulate why you're passionate about their goals and how you can contribute will set you apart from other candidates.
We think you need these skills to ace Student Enrolment Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise your skills in managing a busy workload and your proficiency with Microsoft Office, especially Excel and Word.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping students and your ability to provide excellent customer service. Mention specific examples from your past roles that demonstrate your problem-solving skills and attention to detail.
Highlight Relevant Experience: In your application, clearly outline any previous roles where you worked in a student-facing or customer support environment. Detail how these experiences have prepared you for the responsibilities of a Student Enrolment Advisor.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Futureshaper.com
✨Showcase Your Customer Service Skills
Since the role involves a lot of student interaction, be prepared to discuss your previous customer service experiences. Highlight specific situations where you successfully resolved issues or provided exceptional support.
✨Demonstrate Your IT Proficiency
Make sure to mention your experience with Microsoft Office, especially Excel and Word. You might be asked to demonstrate your skills, so be ready to discuss how you've used these tools in past roles.
✨Prepare for Multi-tasking Scenarios
The job requires managing a busy workload, so think of examples where you've successfully juggled multiple tasks. Be ready to explain how you prioritise and stay organised under pressure.
✨Emphasise Problem-Solving Abilities
The interviewers will likely want to know how you handle challenges. Prepare examples of past problems you've solved, particularly in a fast-paced environment, to showcase your initiative and critical thinking skills.
