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- Tasks: Assist students with tuition fee payments and manage instalment plans.
- Company: QA Higher Education supports students and professionals in their academic journeys.
- Benefits: Enjoy a supportive learning environment and opportunities for personal development.
- Why this job: Build relationships while helping students navigate their financial queries in a vibrant setting.
- Qualifications: Customer-focused with strong IT skills and proficiency in literacy and numeracy.
- Other info: Fixed term contract with flexible working hours in Birmingham.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Customer Support Administrator – Income Team – QA Higher Education
Location: Birmingham, West Midlands (Louisa Ryland House)
Contract type: Fixed Term Contract
Working hours: Monday to Friday 8.30am-5pm or 9am-5.30pm
Role
Customer Support Administrator within our Income Team. You’ll assist students via phone, email, and in-person drop-ins with tuition fee payments and grant queries. You’ll be managing instalment plans and ensuring timely payment collections. You’ll handle change of circumstances requests, support credit control functions, and maintain accurate sales ledger records, while building strong relationships with students to guide them on tuition fee payments.
Responsibilities
- Assist students via phone, email, and in-person drop-ins with tuition fee payments and grant queries.
- Manage instalment plans and ensure timely payment collections.
- Handle change of circumstances requests and support credit control functions.
- Maintain accurate sales ledger records.
- Build strong relationships with students to guide them on tuition fee payments.
Requirements / Skills
- Customer focused with good IT and computer skills.
- Strong literacy and numeracy: high proficiency in reading, writing, and math tasks.
- Ability to perform under pressure and meet deadlines.
- Detail-oriented with a methodical approach to tasks.
Learning & Development
QA Higher Education supports continuous learning and development. A suitable pathway to achieve your goals and aspirations can be agreed as an individual contributor.
About QA Higher Education
We support students preparing for undergraduate study and working professionals seeking specialisation. We partner with universities to offer courses ranging from foundation programmes to postgraduate degrees across areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development, delivered in city-centre locations.
How to apply
Simply hit the apply button.
Equal Opportunities
QA Higher Education is an equal opportunity employer. We celebrate a diverse community and are committed to ensuring our place can be anyone’s place.
Location details
West Midlands, Birmingham, Birmingham (Louisa Ryland House)
Handled by
- Michaela Cassa – QA
- Azzurra Foschi
- Jack Vines – QA
Primary handler
Jack Vines – QA
Forename
Jack
Surname
Vines – QA
QArecruitment@talentsoft.com
#J-18808-Ljbffr
Customer Support Administrator employer: Futureshaper.com
Contact Detail:
Futureshaper.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Familiarise yourself with common tuition fee payment processes and grant systems. Understanding these will help you answer student queries more effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can prepare you for real-life situations where you need to assist students under pressure.
✨Tip Number 3
Research QA Higher Education and their values. Being able to articulate how your personal values align with theirs can set you apart and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the role, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Support Administrator position. Understand the key responsibilities and required skills, such as customer focus, IT proficiency, and strong literacy and numeracy.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise any previous customer service roles, your ability to manage payments or instalment plans, and your attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you have successfully assisted customers in the past and how you can contribute to the Income Team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Futureshaper.com
✨Show Your Customer Focus
As a Customer Support Administrator, demonstrating your customer-centric approach is crucial. Be prepared to share examples of how you've successfully assisted customers in the past, whether through phone, email, or face-to-face interactions.
✨Highlight Your IT Skills
Since the role requires good IT and computer skills, make sure to mention any relevant software or systems you are familiar with. Discuss how you've used technology to improve efficiency or enhance customer service in previous roles.
✨Demonstrate Attention to Detail
This position involves maintaining accurate sales ledger records and managing instalment plans. Be ready to discuss how you ensure accuracy in your work and provide examples of how your detail-oriented approach has benefited your previous employers.
✨Prepare for Pressure Scenarios
The ability to perform under pressure is key in this role. Think of situations where you've had to meet tight deadlines or handle multiple tasks simultaneously, and be ready to explain how you managed those challenges effectively.
