At a Glance
- Tasks: Provide top-notch support and training for healthcare software users.
- Company: Join a fast-growing healthtech company disrupting the market.
- Benefits: Competitive salary, benefits package, and opportunities for career growth.
- Other info: Be part of a dynamic team expanding rapidly from 50 to 200 employees.
- Why this job: Make a real difference in healthcare by solving complex software issues.
- Qualifications: Experience in healthtech support and strong problem-solving skills.
The predicted salary is between 65000 - 65000 £ per year.
Do you have a passion for working in healthtech and want to be part of a growing company which is genuinely disrupting its market? This particular sector has been dominated by two organisations for decades but that is now changing.
In this role as a Product Support Specialist, you will join a small team of Specialists who provide 1st, 2nd and 3rd Line support to customers who utilise this platform. The role is wide-ranging, varied, and on top of product support, involves taking customers through fresh implementations of the system. You'll also be heavily involved in the training of new users too.
This role is a challenging one but one that is very rewarding. The company is growing from c.50 people to 200 over the next couple of years and they need people who are deeply passionate about providing the very best customer service in a healthcare software environment. You'll be a brilliant problem solver and your previous experience of working in and around healthtech will have given you the ability to triage and remedy highly complex software problems quickly.
- Product Support in healthcare (essential) - Ideally Primary Care
- Very strong problem solving skills
- Strong communicator who is able to provide support to a wide-range of stakeholders and customers
- Ability to deliver software training
- Ability to take customers through fresh installations of primary care software
Product Support Specialist - Primary Care employer: Futures
Join a dynamic and innovative healthtech company that is transforming the primary care landscape. With a strong focus on employee development, you will have access to extensive training opportunities and be part of a collaborative culture that values your contributions. Enjoy competitive benefits and the chance to grow alongside a rapidly expanding team dedicated to delivering exceptional customer service in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist - Primary Care
✨Tip Number 1
Network like a pro! Reach out to folks in the healthtech space on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Product Support Specialist role.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your problem-solving skills and think of examples from your past experiences where you’ve triaged complex software issues. We want to see how you tackle challenges head-on!
✨Tip Number 3
Show off your passion for customer service! In your interviews, share stories about how you’ve gone above and beyond to help customers. We’re looking for someone who genuinely cares about providing top-notch support in healthcare.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Product Support Specialist - Primary Care
Some tips for your application 🫡
Show Your Passion for Healthtech:We want to see your enthusiasm for healthtech in your application. Share any relevant experiences or projects that highlight your interest and commitment to improving healthcare through technology.
Highlight Your Problem-Solving Skills:As a Product Support Specialist, you'll need to tackle complex software issues. Make sure to include examples of how you've successfully solved problems in the past, especially in a healthcare context.
Communicate Clearly:Strong communication is key in this role. Use your application to demonstrate your ability to convey information effectively. Whether it's through your writing style or how you structure your application, clarity is crucial.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our growing team!
How to prepare for a job interview at Futures
✨Know Your Healthtech
Make sure you brush up on the latest trends and challenges in healthtech, especially in primary care. Being able to discuss how your experience aligns with the company's mission to disrupt the market will show your passion and understanding of the sector.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of complex software issues you've resolved in the past. Highlight your thought process and the steps you took to triage and remedy these problems, as this role requires strong problem-solving abilities.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. As a Product Support Specialist, you'll need to communicate effectively with a variety of stakeholders, so demonstrating your communication skills during the interview is crucial.
✨Emphasise Training Experience
Since the role involves training new users, be ready to discuss any previous experience you have in delivering training or support. Share how you made complex information accessible and engaging for users, which will highlight your ability to educate others.
