At a Glance
- Tasks: Oversee the entire order journey for major B2B customers and ensure timely updates.
- Company: Fast-growing consumer goods business with a dynamic work environment.
- Benefits: Salary of £45,000–£55,000, significant exposure across departments, and career growth opportunities.
- Other info: Build strong relationships with key customers and enhance fulfilment processes.
- Why this job: Shape a new role and make an immediate impact in a fast-paced setting.
- Qualifications: Experience in sales operations, order management, or supply chain coordination.
The predicted salary is between 45000 - 55000 £ per year.
Fulfilment and Operations Manager - Salary: £45,000–£55,000 - Office-based – Monday to Friday
Futures are delighted to be working with a fast-growing consumer goods business that is looking to appoint a Fulfillment Operations Manager.
This is a newly created and highly visible role responsible for overseeing the complete order journey for the company’s major B2B and own-label customers.
From the point an order is received through to final delivery, you will ensure every stage is coordinated effectively and customers receive clear, timely updates.
Reporting to the Operations Manager, you will work closely with Sales, Planning, Warehouse, Production and Logistics teams to keep large and complex orders moving.
You will provide greater visibility across the business, identify potential delays and ensure colleagues remain accountable for agreed actions and timescales.
This is an operationally focused position and would suit someone with experience in sales operations, customer operations, order management, supply chain coordination or B2B fulfilment.
Key Responsibilities
- Take ownership of the end-to-end order fulfilment process for major B2B and own-label customers.
- Track orders from initial confirmation through stock allocation, production, pallet building, shipping and final delivery.
- Act as the central point of coordination between Sales, Operations, Planning, Warehouse, Production and Logistics.
- Maintain clear and accurate order trackers, providing visibility of progress, deadlines and outstanding actions.
- Identify potential delays or supply issues at an early stage and coordinate solutions with the relevant teams.
- Coordinate shipping arrangements and monitor deliveries through to completion.
- Build strong relationships with key B2B customers and provide a consistently high level of service.
- Produce regular reports covering order status, lead times, delays, fulfilment performance and customer service.
About You
- Previous experience within sales operations, customer operations, order management, supply chain, logistics or B2B fulfilment.
- Comfortable managing large, complex or high-value customer orders.
- Strong organisational skills with the ability to manage multiple priorities and deadlines.
- Confident communicating with senior customers and internal stakeholders.
- Able to hold colleagues accountable and follow up on actions in a professional but persistent manner.
- Commercially aware, proactive and solutions-focused.
- Strong attention to detail and confident working with order-management systems, spreadsheets and reporting tools.
- Experience within FMCG, consumer goods, manufacturing, nutrition or another fast-paced product-based environment would be advantageous.
- What’s on Offer
- Salary of £45,000–£55,000, depending on experience.
- The opportunity to shape a newly created and important position.
- Significant exposure across Sales, Operations, Supply Chain and Logistics.
- The chance to improve how major customer orders are managed across a growing business.
- A fast-paced environment where you can make a visible and immediate impact.
- #J-18808-Ljbffr
Fulfillment Operations Manager (Sales) in Liverpool employer: Futures
Futures is an excellent employer, offering a dynamic work culture that values innovation and collaboration. Located near Leeds, employees benefit from a supportive environment that encourages professional growth and development, with opportunities to engage in strategic decision-making and build lasting relationships within the industry. The company prioritises employee well-being and provides competitive benefits, making it a rewarding place to advance your career in manufacturing and sourcing.
StudySmarter Expert Advice🤫
We think this is how you could land Fulfillment Operations Manager (Sales) in Liverpool
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Futures and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Futures!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Futures keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Fulfillment Operations Manager (Sales) in Liverpool
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Futures:This is your chance to really connect with the team at Futures. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Futures
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Futures.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Futures that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Futures. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
