At a Glance
- Tasks: Lead the eCommerce strategy for a premium lifestyle brand and drive online revenue growth.
- Company: Join a dynamic team at a leading premium lifestyle brand.
- Benefits: Competitive salary, onsite leadership role, and opportunities for professional development.
- Other info: Collaborative culture with a focus on continuous improvement and innovation.
- Why this job: Make a real impact in the fast-paced world of eCommerce and digital innovation.
- Qualifications: Proven experience in eCommerce management and strong leadership skills.
The predicted salary is between 70000 - 90000 £ per year.
Head of e Commerce | Premium Lifestyle Brand (Onsite) Responsible for leading the end-to-end e Commerce function for a premium lifestyle brand, overseeing commercial strategy, digital trading, marketplace growth, and customer experience.
Operating in a fully onsite leadership role, working closely with directors and cross‑functional teams to drive online revenue, operational efficiency, and long‑term digital growth.
Key Responsibilities Own the e Commerce strategy across Direct-to-Consumer (DTC), Shopify, Amazon, and Tik Tok Shop channels.
Hold full commercial responsibility for the online business, including revenue growth, profitability, forecasting, budgeting, and performance reporting.
Manage the Shopify platform, ensuring optimal site performance, user experience, conversion rate optimisation (CRO), merchandising, and ongoing platform enhancements.
Develop and execute digital trading calendars, coordinating seasonal campaigns, product launches, promotions, and inventory planning with marketing and operations teams.
Lead the Amazon marketplace strategy, optimising product listings, catalogue management, SEO, advertising, pricing, stock availability, and account health to maximise sales performance.
Drive the growth of Tik Tok Shop through live shopping initiatives, creator partnerships, affiliate programmes, promotional campaigns, and social commerce optimisation.
Monitor and improve key e Commerce KPIs including conversion rate, average order value (AOV), customer lifetime value (CLV), return on ad spend (ROAS), customer acquisition cost (CAC), and overall online profitability.
Analyse website and customer data using Shopify Analytics, Google Analytics (GA4), and other reporting tools to identify opportunities for growth and improve commercial decision‑making.
Oversee website content, merchandising, navigation, search functionality, and customer journey to deliver an exceptional online shopping experience.
Work closely with marketing teams to align paid media, email marketing, SEO, influencer activity, and social campaigns with commercial objectives.
Manage relationships with external agencies, technology providers, logistics partners, and third‑party developers to deliver platform improvements and digital projects.
Collaborate with warehouse and operations teams to ensure stock accuracy, fulfilment efficiency, shipping performance, and customer satisfaction.
Identify and implement new technologies, automation opportunities, and AI‑driven tools to improve operational efficiency and customer engagement.
Ensure compliance with e Commerce best practices, data protection regulations, payment security, and marketplace policies.
Leadership Lead, mentor, and develop the e Commerce team, setting clear objectives, KPIs, and performance standards.
Foster a collaborative, commercially focused culture across digital, marketing, operations, customer service, and product teams.
Present regular commercial updates, performance insights, and strategic recommendations to senior leadership.
Drive continuous improvement through data‑led decision making, innovation, and customer‑centric thinking.
Platforms
Head of Ecommerce employer: Futures
Futures is an excellent employer, offering a dynamic work culture that values innovation and collaboration. Located near Leeds, employees benefit from a supportive environment that encourages professional growth and development, with opportunities to engage in strategic decision-making and build lasting relationships within the industry. The company prioritises employee well-being and provides competitive benefits, making it a rewarding place to advance your career in manufacturing and sourcing.
