Customer Support Specialist

Customer Service Specialist Futures is excited to be working with a leading global consumer goods company, committed to creating exceptional products! As they continue to grow and evolve, they are looking for a dynamic, customer-focused professional to join our team as a Customer Service Specialist. In this role you will * Act as the primary point of contact for consumer inquiries, complaints, and feedback via phone, email, and social media channels. * Develop and maintain strong relationships with consumers, ensuring their needs and concerns are understood and addressed. * Maintain up-to-date knowledge of company products, promotions, and policies to provide accurate information. * Identify recurring issues or trends and work with the team to implement improvements. What they are looking for: * Strong communication skills (written and verbal) with a passion for helping consumers. * Problem-solving and conflict resolution skills, with the ability to remain calm under pressure. * Proficiency in customer service software and MS Office Suite; knowledge of CRM tools is a plus. * Ability to work effectively both independently and as part of a team. What's in it for you? * Great Salary + Package * 25 days holiday + bank holidays. * Hybrid working – 3 days per week in office * Extras + wider benefits … And more! Apply for further information on this exciting opportunity